URGENT! Yola my e-mail account is down

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  • Problem
  • Updated 3 years ago
  • Solved
URGENT! Yola my e-mail account is down and has been all weekend. I have missed countless work e-mails can someone please help? Matt
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Kickboxing Admin

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  • Like I want to leave Yola. Why can't I speak to someone?

Posted 4 years ago

  • 2
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Monique, VP of Customer Support

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Hi Matt

I am sorry to hear this.  We are looking into the problem and will be in touch with you shortly.
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Matthew Downs

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Help! Me too! This is not good and could end up costing us sells over Black Friday!!!! Help please
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Lyall, Official Rep

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Hello Matthew, will you email support@yola.com confirming your Yola Mail mailbox so we can investigate this further? I am keeping an eye out for your email now and will respond as soon as I see it.
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Lyall, Official Rep

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Hi Matthew, I see you have emailed us - I am looking into this now and will respond to your email.
(Edited)
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Insights Group

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I have problems with my email also.  Need Urgent help. I have sent 2 urgent emails already.  Please look out for them and respend to me by telephone.  Mrs. Legall
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Matthew Downs

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I can't believe this is still not working! The tech even acknowledged that we have paid for five years of service expiring in 2017 on one account. Can you please call me ASAP? I have left three emails with no help this morning
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Lyall, Official Rep

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Hello Matthew,

We will call you within the next few moments to assist further.
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Matthew Downs

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Wow.. Call me again! My last employee just reported he is having problems now. This is getting ridiculous
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Laura Thomas, Social Media Coordinator

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Hi Matthew,

We have replied to your email, please follow up with us there once you have renewed your subscription.
(Edited)
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Insights Group

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Why is Yola so unprofessional? Yola should send a renewal notice to renew within a specified time period, then if the renewal is not done they can go ahead and cut the renewal subscription off.
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Lyall, Official Rep

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Hello Insights Group, shortly before Yola Mail expires, we do send a renewal notice informing of both the domain and email expiring. If you have not received this (be sure to check that it was not routed to your spam folder about a year after you first purchased your mailbox), please let us know and we will be happy to investigate.
(Edited)
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Insights Group

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Hi my email is down.  I need my email for reservations.  I have emailed Yola twice Do not respond to my email call me.  Insights Group
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Lyall, Official Rep

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Hello, we'll be calling you shortly.