Urgent please - how to edit background out of juicy fruit template?

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Hi - I know there are some problems at Yola tolday as I have rung the helpline, but I am not sure if my problem is connected to them as the support guy said he would have to pass it to the HTML team which could take 48 hours. If anybody has a quicker answer I would much appreciate it.

I have not published my new site yet, however he looked at my sitebuilder and he couldn't see a reason why this would not work. Naturally, my cache is cleared, I'm using FF 7.0.1, all up to date. Looks the same in IE too - I tried to do it there as well but no joy.

I cant get rid of the background - particularly the lizard skin effect - of the juicy fruit template. I have tried editing the css as per Andi's answer a couple of months ago which worked for someone.

Quote
The issue with the Juicy Fruit style is that there are three sections to the background image, the top (where the menu is); the middle (which is where your image is) and the bottom (which is where the grey is).

To fix this, add the following code to the CSS Code editor:

body {
background:none;
}
end of quote

I have gone through all the tutorials, etc and I can't see where I am going wrong.

Could somebody hold my hand through this please? Can you tell me exactly what I should be copying out of the CSS code on the right. Then when I have pasted it into the left hand side, what I should be amending it to? Then I hit "ok", ensuring the "disable css overrides" box is unchecked....that's right isn't it?

Many thanks
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debbym

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  • dazed and confused

Posted 7 years ago

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Brianna

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Hi debbym,

Yep - the support rep who worked with you was correct. We do allow the HTML team 48 hours to review cases and reply. In the meantime, I am hopeful that a member of the community can help you out!
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debbym

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At 1.45 am (UK) this morning, I thought - well I won't put down in writing what I thought - but it was something along the lines of I am wasting my time spending hours editing a site that doesn't look anything like what I want it to unless I start from a template with the background that I want.

So I scrapped it - having spent about 6 - 7 hours working on it yesterday and goodness knows how long this week.

As a Yola Silver member your T&Cs state that I am entitled to "Get your answers within 24 hours with premium email support". I posted this query on 2 November.

I won't be renewing my subscription.
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Brianna

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Hi debbym,

We are very sorry to hear how frustrated you are. It is difficult when you work on something for a long time and cannot locate a resolution.

We do respond to our paid customers within a 24 hour period, however, sometimes more time is needed to investigate individual problems and locate a resolution. As you can see on this thread alone, I have managed to stick within that 24 hour period with a reply to all of your posts.

We are sorry that this frustration has helped you decided to not stick with your Silver package. We do value our customers and are very proud of what we can offer to them. I will speak with the HTML team again in this regard. If you would still like their assistance, please let us know.
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Sanja, Official Rep

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Hello debbym,

I want to echo what Brianna has says and hope that we can work on this together. I am one of the members on the HTML Team and unfortunately, I never received notice that you were requesting assistance. I apologize that this happened. Now that I have been alerted, I assure you that I will keep tabs on this and respond with the time frame required when assisting with HTML issues - which is 48 hours. Usually, I respond much quicker than this though! :)

Please can you share your URL so that I can take a look at what you've done so far? Are you wanting to replace the background image with an image of your own? If so, please let me know the name of the image file. Do you mind if I go into your Sitebuilder and address this for you?
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debbym

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Firstly, I don't have a URL to give you as I cannot publish a site that is showing half a background. It looks dreadful. I'm a virtual PA and much of my business comes through my website. Please by all means go into my sitebuilder. I had scrapped the site and tried to rejigg it with another template, but this morning I have gone back and rebuilt it to try to get the juicy fruit background to go away. It won't. I think you will see the sort of look I was trying to achieve. Not only professional and smart, but one which would have been an good advert for Yola - I am increasingly being asked to build websites for people particularly with the GBOL campaign - more of which later.

No doubt you will tell me that the HTML is all wrong or it's something that is nothing to do with Yola. Ever since I started trying to build a professional looking website in Yola and have had queries, this is generally the tone of of the responses from the team. I read all the postings every day in this forum religiously to see if there are any answers to my many queries and there is a definite trend to be seen there - ie It's not Yola's problem it's yours and the standard responses of "which browser are you using? clear you cache, are you up to date with Flash?" etc etc are repeated almost every time. Do you not think that people who are having the problems will read the Forum and will have already cottoned on to the fact that they must do these actions and only use YOUR preferred browser. I could write the script for you. I also see an awful lot of queries that are left hanging in mid air unresolved, but with an 'answered' tag on them. Perhaps those people have given up just like I am going to.

However, I tried to do what was suggested in previous postings but to no avail and that is why I asked for help about the background problem. When I am working in sitebuilder and edit out the background I see the grey background in the middle of the template disappear. I have to save it in preview - which is of course postview. I preview it but it is still grey, although about a quarter of the lizard skin effect has disappeared. I do not want to upload an image of my own - I should have stated that obviously. I just want a white background with the other very attractive and sharp looking Juicy Fruit layout.

However, for the record, I too have been having problems all week trying to upload photos from Fotolia into File Manager and Picnik editing, and I have found that the only way to work with them is to get them into File Manager and zip download them to my pc and then work on them in Picnik and then upload them from my computer into File Manager. Picnik hasn't beenworking for me with Yola for a couple of weeks on and off, but I worked round that.

I first contacted support on Wednesday afternoon and as I knew if would probably take too long to get an answer through the Forum and I had tried all the suggestions in the past and there was nothing in 'Help' about it. The 1st response from Brianna "Yep - the support rep who worked with you was correct. We do allow the HTML team 48 hours to review cases and reply. In the meantime, I am hopeful that a member of the community can help you out!" IMHO is not an answer which is of any use to a Yola silver client which is supposed to get premium service within 24 hours. The 'answer' may have been made within 24 hours - but is it an answer or just a rather pointless comment to meet customer service targets?

Actually this response was the one that final put the tin lid on it for me (perhaps a UK phrase so I'll translate - straw that broke the camel's back). The second was a little less flip, but again it was a statement that Brianna had "managed" - and I think this is a very telling phrase - to stay within the requisite 24 hours and if I still wanted some help to get back in touch. Nicely shifting ownership of the problem back to me. Which is another trend that runs throughout a lot or your responses to queries.

Sanja, you made a similar statement about sticking to 24 hours. That tells me that there are targets to be met, and I don't think they are achievable with the resources you have at your disposal, particularly when you must be having an influx of queries from the UK with the GBOL offer which are outside your core working hours - EST or whatever they are.

The support person whom I contacted in desperation on Wednesday (responding on a shocking line from South Africa I think I heard, which rather suprised me because I rang an 0800 number from the UK) responded with the standard "What browser are you using" question. Once I had made it clear that I had tried everything before resorting to direct contact with the Yola customer support he looked at my site builder, confessed his ignorance about a suitable answer but assured me that he would pass the message to the HTML team but it could take 48 hours. In view of that I said I would also post a query on the Forum. I'm afraid I couldn't catch his nameas the line was so bad but I confirmed the course of action we would both take.

I see absolutely no reason why you should have to apologise for not receiving the query, Sanja - BUT it is Yola's problem not mine and I'm not taking ownership of it. Possibly the pathway that is used to get messages to the HTML team is a matter for your customer services management team to review.

Historically, I came to Yola because of the the fact that I had no knowledge of HTML or CSS and I wanted my website to get up an running quickly. I invested in the upgrade, bought my domain and purchased a larger bundle of Fotolia pictures. Unfortunately, the first site I published was uneditable - my fault I was told because I changed the layout when I updated it between unpublishing and republishing. Slap on wrist from Yola team for me. And that wasn't the only time I was left feeling that I was in error because of my genuine ignorance. In fact one of the responses was downright rude and patronising.

Since July I have been trying with no avail to get my site published but every time I am at the point of publishing, something goes pear shaped. I was very close a week or so ago until I finally got a definitive answer to my question about the the new coloured box widget not looking the same in IE as it does in Firefox or Chrome or other browsers. It was the same with the drop down menus only adjacent to one another on some templates. It took me hours of trying to get it to work and I had to persist until I got a real answer - ie that it was pointless using the Juicy Fruit template to do a drop down men as the two elements would always be split by the banner photo - and it was the same for quite a few templates which I got you to give us a list of them. Another week wasted.

It is all very well telling people that they should edit their websites in FF to make sure they look right but the whole point is that it's not what it looks like to the website builder - it's what the viewer/client of the site sees, and you cannot legislate for them using the browser that you insist people should be using. It doesn't work like that. I think it was Gop who said that the majority of his visitors still used IE - if it was not him, sorry, but hear hear to the person who stated this. You put up a new feature, which wouldn't work in all browsers except YOUR recommend one with great fanfare and general rejoicing. I was so delighted by this, I went ahead and used it throughout my site and completely missed the bit about it not working in other browsers. I read Diane's fix for how to make the boxes look right in other browsers and frankly half way through it, I began to loose the will to live. I felt completely bemused and very stupid.

Everytime a new problem arises I start again on a new site. I have to retype everything because I can't edit it in Word so that I can get a feel for how it looks unless I start another new site (yes I know I should use Notepad), then I reload pictures, doing the formatting, redo the links. It's a very disheartening and frustrating experience.

Whether or not Yola has taken on more than it can handle customer service wise with the GBOL campaign, I cannot say, but I am hugely disappointed and I won't be using Yola or recommending it to anyone. I have been working on a site in Weebly which I am publishing within the next couple of days. Weebly isn't perfect but at least I can manipulate it without the hassle that I have had with Yola. The reason my query was urgent last week was that I have a rebranding (sorry 'had') planned for tomorrow which isn't going to happen now because I haven't had chance to put the finishing touches to the other site. More business lost.

I shall be using up the final credits which I have from Fotolia and then I'm out of here. I apologise Sanja for this long response, and also to anyone else who has got this far reading it without falling asleep, but I wanted state once an for all how frustrated I am. I have repeatedly "tried to work with you" as you often say in your responses to people's queries, but I am beaten. This is NOT an attack on the team but I would urge you, as an ex-customer service manager myself - to pass this up the line to someone in management to push them into getting their act together, do some SMART thinking and give you guys the resources you need and stop setting unrealistic targets. Under-promise but over-achieve. I may be a lone voice here - I don't know - but I will not be recommending to my niche market which is small businesses, NFPs and sole traders (and those are the people to whom you are addressing your offering I think) that they use Yola because I can't guarantee that if they do not have programing knowledge or want me to maintain their site that it will be possible to create something that is fit for purpose and enhances their business' image. Other people have obviously achieved this but as I say, I am beaten.

I can however thank Yola for one thing. I've been forced to learn so much about HTML and CSS which I never dreamed I would have to do when I first turned to Yola as a website builder for dummies with no programing knowledge - that I am working on a site in Wordpress to replace the Weebly one.

ps LOL the site crashed whilst I was trying to post this response. Happily I had taken the precaution of copying it. If it appears twice, I apologise.
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debbym

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I just noticed that my smiley (or not as the case may be) says "wated" - I meant hours I've "wasted"
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Sanja, Official Rep

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Hi debbym,

We realize how frustrating this is for you. In attempts to help clear up the issues, one of our call center agents, Lyall, is trying to get in touch with you via phone so that he can walk you through the problems noted. In case he is unable to reach you through the phone, he will send you an email as well. I'm confident that with this direct line of communication, we'll be able to have this resolved.
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debbym

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I was going to start a new topic but I see this has come back up as Sanja has replied. Thank you.

I delighted to say that I have had my problem resolved and some questions that I had explained to me and resolved.

The issues have been acknowledged and I am confident that they will be reviewed.

I am a happy camper.
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Sanja, Official Rep

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I'm happy to hear that we're finally making some headway. Thank you for your willingness to work with us!