Very Disappointed In You, Yola - Time for me and my friends to move.

  • 5
  • Question
  • Updated 6 years ago
  • Answered
Okay,Yola
Where do I start?
I didn't mind when you brought the free option of sites down to 2 from 5sites.
Then You Removed The $9.99 removal footer a year.
NOW, your charging customers that bought a domain elsewhere , they are now forced to buy hosting to use it.Well Yola, I'm very sad to see that your in it for the greed and money.

I will be moving my sites to weebly, and telling my friends also.

Photo of NiallFlynn

NiallFlynn

  • 5 Posts
  • 1 Reply Like
  • frustrated

Posted 6 years ago

  • 5
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Official Response
@NiallFlynn: Yola is working to build a long term, sustainable business. I find it a little unfair that you characterize this as being "in it for greed and the money." Obviously it is the goal of any business to be profitable and if this wasn't our goal we would have to close down completely for obvious reasons. All business review their pricing and product offerings as their own costs increase in order to continue operating.

Having said that, we believe that we offer the best value for money for small businesses looking to launch and grow their online presence. We understand that our service might not be right for everyone and we encourage customers to select the best website builder for their needs. To this end we wish you and your friends every success as you make your selection.

@Jeremy: as you have pointed out, we have added many features to our Silver package and we have launched a Bronze package as well. We will be adding to our existing packages and releasing new ones in future. Our target customers do not typically need to host files of more than 100MB or use FTP. However, they do need an easy, best of breed drag and drop sitebuilder, secure and reliable hosting, SEO tools, mobile and Facebook publishing and more to help them easily create a professional website.

If you are a small business who is looking for an opportunity to try out our sitebuilder for free and are then willing to make a small monthly or annual investment to grow your online presence, then Yola has the best product on the market for you! If you are a hobby or personal user, or an advanced web developer looking to hand code your site then we happily concede that there are other services out there better suited to your needs.

Our goal is to be great at what we do and offer the best value for money for our target customers, rather than trying to be all things to all people. To this end we plan to continue to develop and improve, using the money our customers pay us to release even better features while continuing to provide the ones that millions depend on every day.