very very very annoyed

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  • Updated 9 years ago
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ok now im really annoyed i have just payed my remewal for another year and paid for the yola thing at the bottom of the page to be removed and i cannot get any photos any videos and music from my file manager to work im very very very annoyed!!!!!!!!!
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douglas

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  • annoyed

Posted 9 years ago

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Emmy

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Hi Douglas,

I'm really sorry you are having these troubles and would like to help get it worked out. Can you tell me what your domain name is and also how the problem with your files seems to be manifesting. Are these files all ready in your File Manager and you are not able to use them on your pages, or is that problem that you are trying to upload the files and having trouble with that?

Any further information you can give me on the problem would be helpful. We will get it worked out!

Emmy
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douglas

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my domain name is www.thewordinharmony.com the files are already in my file manager and i have previously used them through out last year in the site but since i have began redoing all the pages from scratch nothing seems to work some images show up some dont its very frustrating
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Emmy

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Hello Douglas,

I can definitely understand how this can be frustrating! I would like to look at some specific examples and troubleshoot them. Can you please give me a bit of information:

1. What browser and browser version are you using (ie: Internet Explorer 7, Firefox 3.5.8)
2. What pages of your site are the images not showing up on? And what are the file names of the images that should be appearing but are not.
3. Are there any files in your File Manager that do not show up in the File Manager, if so, what are the names.
4. When you say the images do not show up, is this on the page in the Sitebuilder, or when you click Preview?

Thanks so much for providing me with this information, I can then take a much closer look and find out what might be happening for you.

Thanks,
Emmy
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douglas

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its internet explorer and firefox on my other comp most up to date ones
all pages are the same the main prob is they are not showing in site builder
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Emmy

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Thanks Douglas,
How did you add the images to your page, did you use the Picture Widget? Can you please try deleting one of the Picture Widgets from your page that is not displaying, and re-add it by dragging the Image Widget onto the page and adding the image from the File Manager.

Also, if you are using IE8, can you try clicking on the Compatibility View button of your browser (next to the refresh button) and add Yola to the Compatibility settings. For more information, see: Compatability mode. This could possibly help.

Please let me know how this goes for you.
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douglas

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did the compatability thing and i was using the picture widget but what is happening is that some of the pics come up and some dont but what is really annoying is that i have used these images etc last year when i built the site
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Emmy

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Can you tell me what page of your site you are not seeing the images on so that I can take a closer look.