Want a refund for Premier package

  • 1
  • Problem
  • Updated 8 years ago
How do I go about getting a refund of my $400.00? I was led to believe that I would receive assistance with putting my entire site together, but a Mr. Rigby of Logoworks informs me that they will only help with the first 5 pages. I anticipate needing 12 to 14 pages on my website so Mr. Rigby's help would basically be useless to me as I would have to do most of the work myself. Please let me know what I need to do to obtain a refund for the Silver package. I'll keep the original package I purchased and put the website together on my own. You might consider being a little more clear about what you get in the Silver package. I know I feel mislead. Please respond ASAP as what I need to do to obtain my refund.

Thank You,
Gregory White
gbwhite1@comcast.net
Phone: 215-657-4302
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gbwhite1

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Posted 8 years ago

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Jackie

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Hi Gregory,

I am sorry to hear that you are feeling mislead, and I would like to help.

Yola's Terms of Service (http://www.yola.com/terms) state that there is a 30-day money-back guarantee for paid services, however this does not apply to domain name registration, other domain name services, Yola Premier, Fotolia Image credits and for already redeemed credits.

However that being said, I will speak with Mr Rigby and ask him to review your case and confirm if you are eligible for a refund. As soon as I receive a response I will let you know.

Thanks for your patience as we work through this.

Regards,
Jackie
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Jackie

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Hi Gregory,

I have just responded to your refund request via email. Please let me know if you don't receive it.

Thanks,
Jackie
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Monique, VP of Customer Support

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Hi Gregory

Further to what Jackie has said I would like to add that we really don't want to mislead anyone. At the time of purchase a screen comes up that explains what is included in the package. I have posted a screenshot below. You will notice that it mentions that you get a 5 page website. If there is anything else you feel we should add to this messaging, please let us know as it will help us improve the experience for future customers: