Want to renew but can ́t!

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  • Updated 7 years ago
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What gives? I got an email a couple of weeks ago telling me that starting feb 15 the price for my domain would double. I went into the site right now to renew it and it tells me that I can't renew it because it expired!!! What am I supposed to do? I want to renew for 2 years but now I can't use my domain name?
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vero.mb

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Posted 7 years ago

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Marije, Official Rep

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Hello vero.mb,

Please could you post your domain name here so that we can take a look? I can only find an account that has a site published to ingermac.com and that domain is not registered with Yola (it's with MelbourneIT).
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vero.mb

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Hi, no there's another one called brigadamartinbaro.com and I bought that one with Yola.
Thanks for your prompt response. I hope I will be able to pay for it soon!
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Marije, Official Rep

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Hello Vero.mb,

Your domain brigadamartinbaro.com expired on 10 Dec 2010 and while we are able to recover it up to a month afterwards, unfortunately there's nothing we can do to restore it at the moment.

It will go through a deletion process at the registrar, and then will be offered back up for purchase once it is available. Regardless of where you register your domain, the domain registrar only has a 30 day window in which to retrieve lapsed domains. This is to protect users who let their domains lapse in error while still keeping the process moving forward to prepare domains for sale again.

Your only option at this stage is to wait for the domain to be released and then repurchase it. To do this, you will first need to unpublish your site by following the steps on this link: How to unpublish your site: http://www.yola.com/tutorials/article....

You can check if you domain is available and repurchase it by following these steps: Buying your domain from Yola: http://www.yola.com/tutorials/article....

Could you let us know if you received the renewal reminders for this domain? If not, please come back to us so that we can try and investigate why you did not receive them.
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vero.mb

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look, just today i got this:

As notified earlier, on February 16th we are increasing the price of our custom domain registration and renewals to $34.95/year for .com, .net, .us, .ca, .de, .es, .nl, and .eu.

If you hurry, for the next two days you can still renew your domain at $19.95/year*. You save 10% when you renew your domain for 2 years plus as a special Valentine's day gift we're giving you an extra 15% off when you enter coupon renew15. This offer expires at midnight PST, February 15th.

For the last few months, we’ve been upgrading our hosting, security systems and features to protect your website from the threat of hackers and outages. When you renew your domain with Yola, you’ll get:
Upgraded, state-of-the-art website protection
Premium quality hosting for round-the-clock care and fewer down times
Advanced global DNS management to quickly allow you to make domain changes yourself
Award-winning support team available 24/7
Instant setup gets your website online in no time
If you need more information on how to renew or set up your domains, please visit our Help Topics or Community Support.

We’re constantly working toward helping your business be more successful, and we appreciate you being a part of the Yola family.

Sincerely,

Vinny Lingham
CEO, Yola

P.S. You can make your website work harder for you with our Yola Silver Package. For our domain customers, we give 30% off our Silver Package - only $69.95/year (less than $6/month) and you also get access to state-of-the-art tools that can help you make your online business successful. Find out more about Yola Silver.

Of course I tried to go there and nothing happened.

Oh and of course I didn't get the reminders. I just got letters like the one above but encountered the problem of not being able to renew my domain.

So frustrating!!!!!!
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Brianna

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Hi vero.mb,

Would you mind sharing which domain you have had troubles renewing? As Marije said, brigadamartinbaro.com expired on 10 Dec 2010 and unfortunately we cannot do anything to help restore it at the moment.