We bought Yola Silver and have a site we cannot use for podcasting

  • 1
  • Question
  • Updated 7 years ago
  • Answered
We set up a site for podcasting with you. Because of the size of the mp3 files for each podcast, we bought Yola Silver so we could upload them.
Here are the problems we have:
There is no way listeners can download the podcasts with a simple click apart from using a zipped file. This option does not work. No one has yet been able to download a podcast this way.
So we tried just putting the mp3 file on the page and asking our visitors to right click and save as. Guess what? This doesn't work either. Not a single person has been able to download our podcast using this Yola site. The download starts, then breaks, usually at the 10% point.
So basically our Yola site is useless for podcasts.
BUT we still had the credits for Logomaker and Google. So today I tried using the Logomaker credit to create a logo. Guess what? The code you sent us doesn't work.
So far, Yola is 0 for 3. We have spent money and received nothing.
Would you like to do something about this?
Photo of Cath Murphy

Cath Murphy

  • 15 Posts
  • 0 Reply Likes
  • do I need to say?

Posted 7 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Cath. You may like to consider a hosting facility for your podcasts and use this facility rather than the internal file facility within Yola? Livestream for example. If you are using the blog facility with this then I would suggest adding your podcast to an RSS feed and not depend on access by clicking within a blog. If the issue is within a blog, then it won't be any time soon for a fix.

The outcomes so far are certainly very frustrating and shouldn't be happening. Your credits should be available and I'm sure when the Yola people are onboard to answer this a solution will be offered.

I really hope that the podcasting issue is solved very shortly. There have been a number of "file" issues on Yola lately so I suspect that your podcast files may be caught up in this. I think that hosting the files remotely is quite a good idea as then you are using specialised services and have another level of quality above Yola for sure. The files would still be accessible through your Yola site.

Yola seem to be going through a bad patch at this time and appear over-whelmed by some of these issues. They will be worked out for sure given some time.
Photo of Will

Will

  • 224 Posts
  • 4 Reply Likes
If you contact Yola directly about the incorrect codes issue, telling them which ones don't work, I'm sure they'll send you some new ones without any hassle.
Photo of Justine

Justine

  • 751 Posts
  • 45 Reply Likes
Hello Cath,

I am sorry you're experiencing problems with your file and credits. It does sound frustrating, but I am confident that both issues can be resolved.

As Gop mentioned, it is entirely possible to host your podcasts externally and there is no restriction on this. Once you have uploaded your file, you would generally need to get the HTML code to add to your Yola site (using the HTML Widget). As the file is hosted externally, we would unfortunately not be able to provide support should any problems be experienced.

The File Manager problems that Gop has referred to should not be affecting files being downloaded from your site. However, if you don't mind providing me with your website's address, I would like to test the MP3 download so I can investigate this further.

Lastly, regarding your credits, we are aware that some Logomaker credits are possibly problematic. Could you please mail support@yola.com (you can mark it "Attention Justine") so I can provide you with a new code?

Please rest assured that although we have been experiencing DNS issues, they are unrelated to the problems you've described, and I intend to assist in resolving your query as a matter of urgency.
Photo of Cath Murphy

Cath Murphy

  • 15 Posts
  • 0 Reply Likes
The website address is www.scribatious.biz

Here is the reply I got when I asked about not having to use a zipped file to trigger a download:

"Unfortunately, there is not a way to do this other than zipping the file without using server-side scripting language which is not allowed with Yola. I'm sorry I don't have better news for you. I would suggest adding text to tell your vistors to right-click and save as in order to download the file."

So there is no way to present a download without extra instructions. Not very professional-looking for our site.

Some other points:
Hosting the podcasts externally means paying more money. Why should we have to do that?
Shouldn't it be possible to download the file at least sometimes?
And why do you charge for the facility to upload large files if you can't provide the facility for these to be downloaded?
That makes no sense to me.

I'm emailing you about the token. Again, it would have been nice to have received one that worked first time.
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Cath,

I believe there must be some confusion surrounding this. You can use the File Widget if you wish to have visitors download your podcast onto their desktop. Please see this tutorial: Using the File Widget.

Yes.. we agree that getting a code that worked the first time would have been ideal. We apologize that this wasn't the case for you and we are eager to rectify this by sending you another code. Please let us know if you have not received one yet.
Photo of Cath Murphy

Cath Murphy

  • 15 Posts
  • 0 Reply Likes
There is no confusion. I know how the file widget works. I took all those widgets off the site because I didn't want visitors to get frustrated attempting to download the podcast and getting nowhere.

Do you have a better suggestion than to tell me how to do something I've tried but doesn't work?
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hi Cath,

Hm.. another possible suggestion is to use Box.net!

1. Go to http://www.box.net.
2. Create an account with box.net.
3. Go through the steps to create a folder and upload your files.
4. Once your folder/file are ready to be downloaded, on the right hand side you'll see various "Share" options.
5. Select the blue drop down icon and click "Share" These will include the following options "Get link to folder" and "Embed folder to your site".
6. If you select get a link, then drag over the Text Widget and paste in the link URL.Highlight you link URL, click on the Link Editor, paste in your link in the "External Link" field. Click "OK".
7. If you select the embed option, copy the code provided and paste into an HTML Widget.

I hope that might work for you!
Photo of Cath Murphy

Cath Murphy

  • 15 Posts
  • 0 Reply Likes
Thanks for that suggestion - I will check it out.