Website created in WIX not publishing to YOLA domain

  • 2
  • Problem
  • Updated 9 years ago
  • Solved
Hi guys, I created a website in WIX to coincide with a radio campaign this week. Instead of having the sparkling new wix site up and running as hoped, nothing displays when users type in my domain. This is a disaster..not even my old YOLA site displays.

I and am trying to publish to the domain I purchased from YOLA. I want YOLA to keep hosting it. I am just trying to point the YOLA domain to my new WIX website. I was told by WIX all I needed to do was update the YOLA DNS for the domain with the WIX IP. I went into YOLA and unlocked the domain name, and I replaced the existing DNS A record entry with the new WIX one. Now nothing is showing when I try to access my websites. The WIX one displayed for a few hours then vanished. Neither my old YOLA site or new WIX site display now. I haven't changed the name server and I have followed the instructions....Please help. My website is my business and customers can't find me now :(

One more question though now that I think of it...should I only have the one DNS record? Or was deleting the old DNS record the fatal flaw??? If so, what record should I put back in?

Really looking forward to some help

Jacqui
www.lanternghosttours.com
Photo of jacqueline

jacqueline

  • 3 Posts
  • 0 Reply Likes
  • Very frustrated...I have a nationwide radio campaign this week and noone can reach my site...what a waste

Posted 9 years ago

  • 2
Photo of jacqueline

jacqueline

  • 3 Posts
  • 0 Reply Likes
I am replying to my own thread. My site has been down since Monday and support have offered a few suggestions via email but it's still not fixed. I have tried various things now. I just tried readding the orginal A record I deleted hoping at least the old Yola site would come up but it hasn't. So I have also readded the new A record for WIX.

Please help..I have run the radio ads for my business since Monday to promote my tours this Friday (tomorrow) and Saturday. The radio ads clearly say my website address and that is the only point of contact listeners have for me. The website isn't working so confused radio listeners have been calling the radio station (Vega) and also my competitors (they just remember the name ghost tours) this is an absolute disaster. Can you please just look at my account and fix it? Or if you can't can you suggest what other options I have to get the WIX site running on the domain I purchased from you e.g. can I get a refund and register the domain with someone else who can make it work with Wix?

Thank you

Jacqui
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Jacqui,

I've just answered your email in Support. Your site with Wix is working.
Please try clicking on the Refresh button in your browser or clear your browser's cache: http://www.google.com/support/account...
Photo of jacqueline

jacqueline

  • 3 Posts
  • 0 Reply Likes
Thanks Marije, I think I have been playing with the settings too much hence the big warning on the page not to change them if you don't know what you're doing.

Thanks again