website disappeared

  • 4
  • Problem
  • Updated 11 years ago
  • Solved
I have published my website and it has been online for a while now but now my site says there is nothing uploaded.

raquel.synthasite.com
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Raquel

  • 5 Posts
  • 0 Reply Likes

Posted 11 years ago

  • 4
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Brent, Official Rep

  • 64 Posts
  • 18 Reply Likes
Hey Raquel,

Could you try to republish your website and let me know if the problem persists? I'll investigate from my side and let you know what I find.
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Raquel

  • 5 Posts
  • 0 Reply Likes
Hi Brent,

I have republished several times and I have added another website to my account and that has published ok. but my original site is still down.

I would be very grateful if you could have a look for me, thanks
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lisaretief

  • 114 Posts
  • 21 Reply Likes
Hi Raquel,

Please can I ask you to republish your site one more time. Go to "Publish" and be sure to click on the "Next" button all the way.

Please let me know when you have done this.

Thanks,
Lisa
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Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Racquel

We believe that the problem that affected your site has now been fixed. Please republish it. If you still get the placeholder page, click "refresh" and your site should display. If it does not, please let us know!

Thank you for your patience,
Monique
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Raquel

  • 5 Posts
  • 0 Reply Likes
hi,

Problem sorted thanks. Website is now running.

Thanks to everyone who replied to my post.

Raquel
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lisaretief

  • 114 Posts
  • 21 Reply Likes
Hey, I can see your real website at raquel.synthasite.com !

Well done. If you still see the placeholder try to refresh your browser while holding down the control and shift keys together.
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Raquel

  • 5 Posts
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Many thanks your help was really appreciated.

Raquel