website disappeared

  • 1
  • Problem
  • Updated 9 years ago
  • Acknowledged
my website has disappeard but in showing as live when i log ino yola?
Photo of p111pup


  • 1 Post
  • 0 Reply Likes
  • upset

Posted 9 years ago

  • 1
Photo of Nazlie


  • 1721 Posts
  • 51 Reply Likes
Hi p111pup

I checked the DNS information for and I see that it expired on 31 October 2010. This is the reason that it is no longer on the web.

While we are able to retrieve your domain up to a month after it is has expired, we cannot do it after that time. I have checked the WHOIS information for the domain, and I see that it is available to purchase again.

To buy the domain again, please follow the steps in this tutorial: Buy your own domain from Yola.

Can you please let us know if you did not received renewal notices for your domain about a year ago? We usually send out domain renewal notifications up to 3 months before you domain is about to expire so that you have time to renew it.

One more thing that you will be happy to hear, is that we have recently introduced auto-renewal billing which will prevent your domain from expiring if you do not receive the renewal notices or forget to renew it altogether.

I hope this explains what happened to your domain. Please let us know if anything is unclear you if you need help.