Website doesn't work | Yola Customer Community

My website doesn't work with www. It only works if the www are omitted. Is there a way for it to work with and without the w's?

Candeez

21 Posts
1 Reply Like
not happy.

Posted 12 years ago

12 years ago

Ruth

2819 Posts
135 Reply Likes

Hi Candeez

We have "www" support, so your site should work. What is the URL so that I can take a look?

Greetings
Monique

2010-01-23T07:17:56+00:00

John Dahl

1 Post
0 Reply Likes

Ruth, can you please email me @ johnandnikki@live.com. I have a few questions about the W's.

thanks

John and nikki

2010-01-23T11:41:35+00:00

Kershnee

2087 Posts
152 Reply Likes

Hi John - Ruth is currently offline. You can email your questions to support@yola.com and we will gladly answer them for you.

12 years ago

Candeez

21 Posts
1 Reply Like

It's www.Candeez.co.uk, but it's only working when you type Candeez.co.uk.
Google has it listed as www.Candeez.co.uk but when you click on the link it doesn't work.

12 years ago

Candeez

21 Posts
1 Reply Like

Do have an update? I have published a lot of links to my website and I am being inundated with emails from potential customers telling me it doesn't work. Thanks!

12 years ago

Paul Caspall

174 Posts
4 Reply Likes

I tried it just then and it works fine.

2008-05-15T11:33:15+00:00

Candeez

21 Posts
1 Reply Like

I just tried it and it still doesn't work. It only works if you omit the www prefix

12 years ago

lisaretief

114 Posts
21 Reply Likes

Official Response

Candeez,

Who is your domain registrar and where did you create the record that points candeez.co.uk to our IP address?

You will have to create one that points www there as well.

This will mean you will have two A-Records:
1. candeez.co.uk --> 208.75.208.172
2. www.candeez.co.uk --> 208.75.208.172

Depending on who your registrar is these can look different - some make you put the full domain in like this:
www.candeez.co.uk --> 208.75.208.172

Others just the prefix like this:
www --> 208.75.208.172

2 people like this

12 years ago

Paul Caspall

174 Posts
4 Reply Likes

I typed Candeez into Google. Your site was the first one listed. I clicked the link. Your site came up. What's the problem???

12 years ago

Paul Caspall

174 Posts
4 Reply Likes

I typed www.candeez.co.uk into Google. Guess what? It came up again. Why is it not working for you???

12 years ago

lisaretief

114 Posts
21 Reply Likes

Paul, try linking to this: http://www.candeez.co.uk/

Also, try typing that url into your browser (not via google).

I suspect it will not work.

12 years ago

Paul Caspall

174 Posts
4 Reply Likes

Both worked for me.

I'm starting to think you guys are trapped in the Bermuda Triangle, or if there is a serious caching error occurring for you.

I'll even tell you what's on the site if you don't believe me!

This is funny.

12 years ago

Candeez

21 Posts
1 Reply Like

Thanks for your help. It's now working. It had been pointed to only one A record. That's now fixed, but it has dropped off google and google analyical. I'm assuming it'll come back later when the spiders have crawled over the new configuration.