My website doesn't work with www. It only works if the www are omitted. Is there a way for it to work with and without the w's?
- 21 Posts
- 1 Reply Like
- not happy.
Posted 12 years ago
- 2819 Posts
- 135 Reply Likes
Hi Candeez
We have "www" support, so your site should work. What is the URL so that I can take a look?
Greetings
Monique
We have "www" support, so your site should work. What is the URL so that I can take a look?
Greetings
Monique
- 21 Posts
- 1 Reply Like
It's www.Candeez.co.uk, but it's only working when you type Candeez.co.uk.
Google has it listed as www.Candeez.co.uk but when you click on the link it doesn't work.
Google has it listed as www.Candeez.co.uk but when you click on the link it doesn't work.
- 21 Posts
- 1 Reply Like
Do have an update? I have published a lot of links to my website and I am being inundated with emails from potential customers telling me it doesn't work. Thanks!
- 174 Posts
- 4 Reply Likes
I tried it just then and it works fine.
- 21 Posts
- 1 Reply Like
I just tried it and it still doesn't work. It only works if you omit the www prefix
- 114 Posts
- 21 Reply Likes
Official Response
Candeez,
Who is your domain registrar and where did you create the record that points candeez.co.uk to our IP address?
You will have to create one that points www there as well.
This will mean you will have two A-Records:
1. candeez.co.uk --> 208.75.208.172
2. www.candeez.co.uk --> 208.75.208.172
Depending on who your registrar is these can look different - some make you put the full domain in like this:
www.candeez.co.uk --> 208.75.208.172
Others just the prefix like this:
www --> 208.75.208.172
Who is your domain registrar and where did you create the record that points candeez.co.uk to our IP address?
You will have to create one that points www there as well.
This will mean you will have two A-Records:
1. candeez.co.uk --> 208.75.208.172
2. www.candeez.co.uk --> 208.75.208.172
Depending on who your registrar is these can look different - some make you put the full domain in like this:
www.candeez.co.uk --> 208.75.208.172
Others just the prefix like this:
www --> 208.75.208.172
- 174 Posts
- 4 Reply Likes
I typed Candeez into Google. Your site was the first one listed. I clicked the link. Your site came up. What's the problem???
- 174 Posts
- 4 Reply Likes
I typed www.candeez.co.uk into Google. Guess what? It came up again. Why is it not working for you???
- 114 Posts
- 21 Reply Likes
Paul, try linking to this: http://www.candeez.co.uk/
Also, try typing that url into your browser (not via google).
I suspect it will not work.
Also, try typing that url into your browser (not via google).
I suspect it will not work.
- 174 Posts
- 4 Reply Likes
Both worked for me.
I'm starting to think you guys are trapped in the Bermuda Triangle, or if there is a serious caching error occurring for you.
I'll even tell you what's on the site if you don't believe me!
This is funny.
I'm starting to think you guys are trapped in the Bermuda Triangle, or if there is a serious caching error occurring for you.
I'll even tell you what's on the site if you don't believe me!
This is funny.
- 21 Posts
- 1 Reply Like
Thanks for your help. It's now working. It had been pointed to only one A record. That's now fixed, but it has dropped off google and google analyical. I'm assuming it'll come back later when the spiders have crawled over the new configuration.
- 174 Posts
- 4 Reply Likes
It's in #1 position on Google for me.
Maybe I'm having so much success because the silly thing is in *my* cache.
God knows. :)
Maybe I'm having so much success because the silly thing is in *my* cache.
God knows. :)
- 1 Post
- 0 Reply Likes
- 1 Post
- 0 Reply Likes
I know when I press on any websites sometimes it doesnt work and it does my heading.
- 5892 Posts
- 299 Reply Likes
Hello kashmir.gosal,
Can you tell us more about the problem you are having and also give us your URL. We can the try to assist further.
Emmy
Can you tell us more about the problem you are having and also give us your URL. We can the try to assist further.
Emmy
John Dahl
thanks
John and nikki
Kershnee