Website doesn't work

  • 5
  • Question
  • Updated 9 years ago
  • Answered
My website doesn't work with www. It only works if the www are omitted. Is there a way for it to work with and without the w's?
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Candeez

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  • not happy.

Posted 12 years ago

  • 5
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Ruth

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Hi Candeez

We have "www" support, so your site should work. What is the URL so that I can take a look?

Greetings
Monique
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John Dahl

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Ruth, can you please email me @ johnandnikki@live.com. I have a few questions about the W's.

thanks

John and nikki
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Kershnee

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Hi John - Ruth is currently offline. You can email your questions to support@yola.com and we will gladly answer them for you.
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Candeez

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It's www.Candeez.co.uk, but it's only working when you type Candeez.co.uk.
Google has it listed as www.Candeez.co.uk but when you click on the link it doesn't work.
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Candeez

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Do have an update? I have published a lot of links to my website and I am being inundated with emails from potential customers telling me it doesn't work. Thanks!
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Paul Caspall

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I tried it just then and it works fine.
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Candeez

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I just tried it and it still doesn't work. It only works if you omit the www prefix
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lisaretief

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Official Response
Candeez,

Who is your domain registrar and where did you create the record that points candeez.co.uk to our IP address?

You will have to create one that points www there as well.

This will mean you will have two A-Records:
1. candeez.co.uk --> 208.75.208.172
2. www.candeez.co.uk --> 208.75.208.172

Depending on who your registrar is these can look different - some make you put the full domain in like this:
www.candeez.co.uk --> 208.75.208.172

Others just the prefix like this:
www --> 208.75.208.172
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Paul Caspall

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I typed Candeez into Google. Your site was the first one listed. I clicked the link. Your site came up. What's the problem???
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Paul Caspall

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I typed www.candeez.co.uk into Google. Guess what? It came up again. Why is it not working for you???
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lisaretief

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Paul, try linking to this: http://www.candeez.co.uk/

Also, try typing that url into your browser (not via google).

I suspect it will not work.
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Paul Caspall

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Both worked for me.

I'm starting to think you guys are trapped in the Bermuda Triangle, or if there is a serious caching error occurring for you.

I'll even tell you what's on the site if you don't believe me!

This is funny.
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Candeez

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Thanks for your help. It's now working. It had been pointed to only one A record. That's now fixed, but it has dropped off google and google analyical. I'm assuming it'll come back later when the spiders have crawled over the new configuration.
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Paul Caspall

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It's in #1 position on Google for me.

Maybe I'm having so much success because the silly thing is in *my* cache.

God knows. :)
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Yasmeen Khan

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yes i can give you a solution. as we are Web Design and IT Company.
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kashmir.gosal

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I know when I press on any websites sometimes it doesnt work and it does my heading.
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Emmy

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Hello kashmir.gosal,
Can you tell us more about the problem you are having and also give us your URL. We can the try to assist further.

Emmy