website down

  • 1
  • Problem
  • Updated 6 years ago
  • Not a Problem
The website is down since this morning. Please check - www.mediterranean.ro
Catalin
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Mediterranean Holidays - Romania

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Posted 6 years ago

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Stefan, Official Rep

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Hello Catalin

mediterranean.ro is an externally pointed domain that you have with another registrar. As we don't manage it, you will need to contact your other registrar and ask them about the reason why your domain is down. Thanks.
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Mediterranean Holidays - Romania

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Hello, Stefan

The website is down again, after 2 days. On different browsers, we tried to acces the website but the server is not found.
The website is pointed to Yola, through zoneedit nameservers.

Please tell me on which email address should I report this issue.
Thanks.
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Mediterranean Holidays - Romania

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It is not a domain issue.
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Gop

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Hi Catalin,

Your domain is pointed correctly and your site is created with Yola.

There are no other reports of similar situations. They may have taken down your site for some reason or there may be a problem with their system.

Yola wouldn't be able to manage that as they don't have access to your domain. As Stephan has suggested that your only option is to contact your domain registrar.
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Mediterranean Holidays - Romania

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Thanks, Gop. Now I understand, as you explained clear.
I was afraid to be a similar situation as it was last year (server atack to Yola).
The registrar has no reason to take down our domain, as it is paid for life.
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Justin

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if your site is not registered with yola then there is nothing they can do if it goes down. you can transfer your domain to yola and then yola can help to get your site back up and running. :)
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Gop

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Can't transfer a .ro domain to Yola.
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Justin

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oh yeah sorry forgot about that.
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Mediterranean Holidays - Romania

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Hello.
The website is down again.
I checked on registrar (rotld.ro) but there is nothing wrong.
Searching on different browsers, same answer returned:
Webpage not available. Server not found.

Catalin
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KanThaiDecor

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Check with your host
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Gop

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Hi Catalin,

It's not good that this situation appears to be circling around and around. I don't understand why Yola have marked this "not a problem!" as obviously it is a very big problem for you without a solution.

I can only tell you what I would do in such a situation. I hope that one of the two professional groups would pick up the thread and run with it to a conclusion. That's professionalism!

I really think that you are best to make direct contact with your registrar rotld.ro and ask them specifically if there is some reason why your domain pointed to Yola is dropping out.

You should ask Yola, your site host, again the same question. I don't know the answer and I hope that you aren't put into the invidious situation of one saying it's the others problem without some sort of explanation.

You would also be better off explaining the whole situation in an email rather than on this forum as the responses are indirect and are slow with follow up, compared to emails.

I hope that you can get a good answer soon on this issue. Good luck with this Catalin and I hope that you have an answer/solution very soon. I wish I could really help.
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Stefan, Official Rep

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Hello Catalin

Your website is up on my end, and when I check your Yola account in our system, everything is working fine. Are you still having issues?

Please let us know if you need our further assistance. Thanks.