Website isn't loading

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I am getting the following message when I try to access my website.

English:

This website is not available.

Français:

Ce site n'est pas disponible.

Deutsch:

Diese website ist nicht verfügbar

Italiano:

Questo sito non è disponibile.

Español:

Este sitio web no está disponible.

Português:

Este site não está disponível.
Photo of Christina Rarity

Christina Rarity

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  • sad

Posted 6 years ago

  • 1
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Gop

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Hello Christina,

This can be due to a number of reasons including domain/hosting expiry. Can you let us know your website address?
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Christina Rarity

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www.merlinmasterscleaning.co.uk

The hosting had expired but I have since renewed it.

Maybe this was the problem but I don't know how to fix it.
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Gop

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Hi Christina,

If you have paid for the hosting then your account should be effective. You can easily check this by going into your sitebuilder, ie:http://yola.com log in and then click on Account and a modal window will open where you wll see details of your account including the expiry. If this is OK then go to My Yola, into your site and re-publish. that should kick start the process.

If on the other hand the account details tell you that your account is still in expiry then you will need to contact Yola by their Support Contact facility
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Christina Rarity

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Have re-published and still nothing. My account shows that it doesn't expire until nxt year.
Photo of Gop

Gop

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I's up and running now as I can see it:

It can take a moment or two to become seen again so coincidentally you may have been a little too early and I was viewing after it all happened.
Photo of Christina Rarity

Christina Rarity

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Thank you