website layout is gone. No message received of ending Yola Silver package

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  • Updated 6 years ago
  • Solved
Goodmorning,

a few weeks ago we made 3 websites with Yola. Because we wanted to do some customizations to the website we decided to upgrade to Yola silver. The website are now live for about 3 weeks. We didn't had any problems till now. I just saw our websites layouts are all changed. It seems our Yola silver package is not active anymore. We payed the monthly fee but we never received a message that our Silver package was ended.

Now we have 3 websites without the correct layout. Can you help me with this problem?
The websites are:
http://www.hetgeheimvandetuinbouw.nl/
http://www.geheimnissedesgartenbaus.de/
http://www.secretagentsinhorticulture...

Best regards,

Mark Jongen
Koppert Biological Systems
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Mark Jongen

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Posted 6 years ago

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Nazlie

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Hello Mark

I have had a look at the 3 links you provided here and they are all similar in my web browsers. I have a screen shot of the home pages of these sites side-by-side:



If you are seeing your layouts differently, then please tell us on which web page(s) this is happening.

With regards to your Yola Silver account, please provide your email login address so that we can check on the account status for you. I was unable to find your account with any of the websites or the email address you used to email us.

Thank you
Nazlie
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Mark Jongen

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Hello Nazlie,

i saw that our package status was returned to Silver Package. This does not solve the problem. if you check http://www.hetgeheimvandetuinbouw.nl/ and then menu item " onder de grond" you see the layout how it should be. But when you take a look at http://www.secretagentsinhorticulture... and then " under the ground" you see a different layout. When we finished all 3 of the websites they all looked the same with layout. Now it seems that the English version of the website is not working good with the layout. This is for all the pages (custom headers etc)

Our email login address is communicatie@koppert.nl

Best Regards,

Mark Jongen
Koppert Biological Systems
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Stefan, Official Rep

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Hello Mark

I was presuming that by saying "layout" you actually mean the design of your Style (this was the obvious difference that I could see when viewing your websites). I have corrected this in your account by re-publishing your English website. It is now dislpayed with the right Style design for me:



When I opened your sites and your account, I could see that you display Yola websites which are published to a Yolasite subdomain to external domains where you use iframes to embed your subdomain sites. This is not a recommendable thing to do with regard to the search engine optimization of your sites.

Now that you have Yola Silver, you will no longer need to embed your subdomain sites into iframes. You can now point all your Yola websites to external domains for free. Please see our tutorial Publishing to a domain you already own for detailed instructions on how to do this.