Unable to locate website in my Yola account

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  • Updated 6 years ago
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  • (Edited)
hi, i recently joined yola through gbbo and had a .co.uk domain and used yola to create my site. i published it online fine and it was all working the other day... now i log into my yola and my website has vanished from my account and it says i own no domains and there is just one website in my portfolio called untitled 1 which is blank and not published. in other words my account has been reset to factory settings without me knowing and my site is no longer avaliable for me to edit. it still exists online as i can visit it but it is uneditable? what can i do as this is very upsetting.... i was also unable to log into yola for about two days because the page didnt work so today i finally logged in and my site has been deleted? wtf...
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Posted 6 years ago

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Monique, VP of Customer Support

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Hi joebetts93

I understand that you are upset but I am sure we can get to the bottom of this. If your site still exists online then it definitely still exists in your account and is editable. If it had been deleted it would not still be online.

What sometimes happens is that people create more than one account and log into the wrong one without realizing that they have done so. I am not saying that is what has happened here, but it is one thing we need to investigate.

Please tell us the domain of the site you are trying to edit and I am certain that we can resolve this quickly.