website needs upgrade will that get my site back online???

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  • Question
  • Updated 5 years ago
  • Answered
hi i recently found out that our website has gone offline i was on the gbbo free for a year web package so what do i do now do i just simply upgrade my package or have i got to purchase a new domain name?

thanks awaiting your reply
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andy.aston

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Posted 5 years ago

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Monique, VP of Customer Support

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Hi Andy

You do not need to purchase a new domain name. However, the free hosting you received for the first year is renewable at a discounted rate at the end of the first year. If you pay for the renewal of your package your site will be back online. If you have any difficulty with this, please let us know.
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andy.aston

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hi thanks for the reply ive just upgraded my account and published my site again how long before i can see it on the web now?
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andy.aston

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also ive just been in domains section and it says my domain is not available for renewal??
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Laura Thomas, Social Media Coordinator

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Hi Andy,

We can reclaim your domain for you if you add a credit card to your account. You actually claimed your domain 2 years ago, not one year ago like we originally thought so it does need to be renewed. Please let us know if you would like us to reclaim your domain after you have added a credit card to your account and we'll be happy to take care of that for you.
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andy.aston

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How much does it cost to renew the domain
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Jackie

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Hi Andy,

It costs £6.95 to renew your domain for 1 year.
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andy.aston

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ive got a paypal account linked to the account can i use that
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Laura Thomas, Social Media Coordinator

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Unfortunately no, we can't bill against stored PayPal accounts manually, it must be a credit card.
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andy.aston

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hi ive linked a card to the account can you please renew my website please
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Laura Thomas, Social Media Coordinator

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Hi Andy,

We've reclaimed your domain for you. It could take up to 24 hours for it to propagate but you will be able to publish your site back to it shortly!