website not available.

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  • Question
  • Updated 5 years ago
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It says my website is down. I had an old domain that had expired linked to my page, but I had changed it to another one before it expired. So why does it say my website is down?
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Sylvia Davis

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  • confused

Posted 5 years ago

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Stefan, Official Rep

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Hello Sylvia

Your website is down because your hosting package Yola Bronze has expired. I can confirm that you let your domain expire, and purchased the new domain, but you will also need to renew your hosting package to be able to use any custom domain with Yola.

To renew your hosting package, please follow these steps:
  1. Log into your My Yola.

  2. In the left-hand side menu, click on "Account".

  3. Next to your Free packge, click on "Upgrade".

You will then be able to choose your hosting package and proceed to checkout.

If you'd like to take your website to a higher level, what about considering upgrading to Yola Silver or Yola Gold? For more information please see our tutorials on Yola Silver and Yola Gold.

If you have any questions, please let us know.