website not publishing to the net

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I have renewed my my yola account and republished my site - but it isn't up!!!!!! what can I do ASAP!!!!!! I need this site up!!!!
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Ribz & Chips

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  • very frustrated

Posted 6 years ago

  • 1
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Stefan, Official Rep

  • 4448 Posts
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Hello Rebecca

Your hosting package and your domain are separate products. Checking your Yola account, I can see that only your Yola Bronze hosting package has been renewed, but not your domain. Yola sends out e-mails and messages in your Yola account to remind you of renewing your subscriptions in time before they expire.

I'm afraid that you now no longer own your domain because it expired on 17 January 2013, and your grace period for renewal is over. It will now be locked for about 60 days and then be available for sale again. You will then be able to try and repurchase it within your Yola account.

Please let me know if you have any questions.