Website not working please help

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  • Question
  • Updated 9 years ago
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I have my domain pointing to yola but my website doesnt work. Can someone help? I did everything i was told to do. Now i get cant find server?????
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Roman

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Posted 9 years ago

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Alex

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what was your sites URL,
(the domain your purchased)

alex
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Roman

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Alex

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hmm, no i cant make it work either, an employee can help
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Roman

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When I typed in my domain into " I already have a domain" it says in use. When I publish my site it says my site is published to "my old url yola gave me with the extentsion sample.synthasite.com"
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Alex

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why dont you try setting up your Domain Again?

see if that works
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Roman

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Just did that...this is what i get...

"""Your Domain Is Not Pointing At Your Site Yet

cheapprintz.com is currently pointing to 208.75.209.232

DNS settings can take up to 48 hours to take effect

If you're sure everything is correct, click Next to continue publishing your site.""""""

Isnt that the IP it should be pointing at?
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Roman

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I opened godaddys control panel and it says its pointing to "208.75.208.172" but accordingly to yola it says my site is currently pointing to "208.75.209.232" this is confusing me...
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Alex

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well im not realy good at Domains because i havent purchase done yet,
but i dont think domangs are instant, i think you have to wait a while, im just as lost as you now,

alex
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Monique, VP of Customer Support

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Hi Roman

When did you make the DNS change? It could be that the change has not had a chance to propagate yet (it can take up to 48 hours).

The other possibility is that you have filled in the wrong field or filled it in, incorrectly on GoDaddy's control panel. If it has been more than 48 hours and your site still isn't up I would recommend contacting GoDaddy for support and asking them to help you to configure your A record to point to 208.75.208.172

You can also drop us an email at support@yola.com if you are still having no success.
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Roman

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my a record is pointed to 208.75.208.172 but somewhere somehow it says its pointing to 208.75.209.232... never used that number before so im confused to how it got there
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Roman

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Hello I contacted godaddy and they said my a record is pointing to 208.75.208.172 so ????? Any other steps?
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Monique, VP of Customer Support

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Can you tell me when you configured your DNS?
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Roman

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yesterday
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Monique, VP of Customer Support

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You might need to give it a little more time. If it is not up by this time tomorrow, please email me at support@yola.com and we can look into it.
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Roman

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ok thank you...
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Marije, Official Rep

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Hi Roman,

When I look up your domain (cheapprintz.com), it doesn't look like change has been made. Can you try logging in to your GoDaddy account again and redoing it?

The settings on GoDaddy should look something like this:
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Roman

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that's exactly what I have look

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Marije, Official Rep

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Roman, that does look right. Perhaps you need to leave it for a while longer. Another alternative is to contact GoDaddy to find out why it isn't taking effect.
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John S | IWM Visual Designer

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Sorry to intrude.

But did you Unpublish your site when you left the other Web Builder company?

You may have to unpublish or delete your account with them
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Roman

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This is the thing I have my domain with godaddy but I'm trying to redirect it to my yola site.
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Roman

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Hello, I never used another web builder only synathsite. I did unpublish my yola site then republish it ????
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Ruth

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Hi Roman,

You can try making the changes again:

Here are some instructions that might help you with GoDaddy:

You need to set up your A Record to point to Yola. Here's how:

1. Go to the GoDaddy website.
2. Under 'Domains' on the menu choose 'My Domains'. This will take you to your GoDaddy domain manager. NOTE: at this stage you may be required to login.
3. From the 'Domain Manager' interface, click on the domain you want to edit.
4. Now click: Click on 'Total DNS Control and MX Records'.
5. Now you need to edit your A record. Click on the icon in the section: A("host").
6. In the box where it says 'Points To IP Address': put the Yola IP: 208.75.208.172 and click 'OK'.
7. Your domain should now point to Yola. You can test if this has worked by typing your domain into your browser. If all has worked correctly you should end up on a placeholder page displaying your site name. Don't be too worried if this is not the case, bear in mind that DNS changes, like you have just made, can take up to 48 hours to propagate through the internet.
8. In the Site Builder, click on the yellow "Publish my Site" button, choose option 3 (already own a domain). Fill in your address and follow the steps until your site is published.

If after 48 hours your domain is still not working as you would like, see the section in the tutorial below on domain diagnosis and troubleshooting.

Or you can drop us an email at support@yola.com as Monique suggested.
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Roman

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I did all this and all i get is a error server not found. I just tried with my other site and it worked fast and perfect... instantsaver.biz
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Roman

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I checked and i get this back...its weird tried my other site worked instantly.

This is so confusing
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Marije, Official Rep

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Maybe it's a good idea to redo the A Records on the domain - there might be a glitch in GoDaddy's system somewhere.
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papa

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Hi
if this is yours www.cheapprintz.com I just looked and it's working

papa
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Monique, VP of Customer Support

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Looks good to me too. Looks like you fixed whatever the problem was.
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Roman

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Thanks everyone I figured it out... future reference!!!! I had that stupid free hosting from godaddy enabled..
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Roman

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Is it still working for you? I cant see it yet
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papa

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yes it is looks good
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Monique, VP of Customer Support

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Roman: Could you try clearing your cache? (See: http://www.wikihow.com/Clear-Your-Bro... for instructions if needed.)
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Roman

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Did that still not up for me...wow
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Marije, Official Rep

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Roman - your site is definitely up. It is probably still propagating through the internet and you might have to wait a little longer for it to reach you :)

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Roman

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THANK YOU! Time for sleep we'll see in the morning :)