Website offline

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Why is my website http://www.theballadofcoreyrobichaux.com offline?
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Shane Hebert

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Posted 6 years ago

  • 1
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Justine

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Hi Shane,

In order to publish your website to a custom domain, you need to have a hosting package. If this is not the case, your site will not be available.

Your account status is available in My Yola, in the top-right corner of the screen. If your hosting package has expired (your status will display as "Yola Free"), you can easily upgrade to any of our hosting packages. This will allow you to publish your site to your custom domain again.

I hope this helps!
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Shane Hebert

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Justine, my account says nothing about being disabled.
I've added an image of my account screen to show that it does not display anything about my account being unavailable.
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Stefan, Official Rep

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Hello Shane,

your Yola account isn't disabled as such, but it has been downgraded to a Yola Free account since your Yola Bronze hosting package expired. To publish your website to your custom domain name theballadofcoreyrobichaux.com, you will need to add a hosting package to your Yola account.

To do this, please click on the "Upgrade" link in the "Yola Free" line which you can see in your screenshot above, and choose between one of our three hosting packages Yola Bronze, Yola Silver, or Yola Gold.

Please let me know if you have any questions.
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Shane Hebert

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On February 10, 2012, I made a payment of $11.95 to Yola. Shouldn't this have been my annual payment?
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Stefan, Official Rep

  • 4448 Posts
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Hello Shane

This was the payment for your domain registration/renewal. To publish your Yola website to your custom domain, you will need one of our hosting packages on top of that. If you pay annually, you can save two months. Remember that you'll get a lot of other fantastic features besides domain hosting if you choose Yola Silver or Yola Gold as your hosting package.