I began writing my question on this community board and decided it was not a community problem and therefore would contact Yola directly without bringing attention to their error so I closed out and sent customer service an email. I'm a bit disappointed with their email response so would like to see if anyone else has been dissappointed with them and how their problem was resolved and how quickly. I renewed my Yola website about 10 days before it expired in August. I received an email confirmation and my credit card was charged. We went on an extended vacation and just returned home and went to view our website and it showed it was pending renewal or deletion. I sent a message to Yola support and received this email promptly back "You are currently on a Standard Support package which is part of your free Yola account. Should you require faster response times, please consider upgrading your account to Yola Silver, which includes Premium Support - 24/7 priority email and phone support." OK, if I am on a free Yola account, why have i paid for this webite several years. Sorry for my ignorance but I don't get it.