If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
We do not typically discuss these kinds of cases in our public forum due to legal and privacy concerns. Please continue your correspondence with email@example.com. They will follow a fair process and make the appropriate decision regarding your site. This is your best course of action in resolving the matter.