website will not load.

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  • Updated 9 years ago
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my website will not load. I have a domain from another site and have pointed it to Yola weeks ago. My address is Please help.
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  • happy

Posted 9 years ago

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jeremy, Employee

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Hi there Ksue,

Have you configured your domain to point to Yola? I did a check and it doesn't seems to be pointing to the correct IP address.

We have a tutorial outlining the steps to configuring your domain, giving two popular domain name registrars as examples: Using a Domain Name not purchased through Yola

There are also instructions on how to use ZoneEdit if your domain name registrar does not provide you with domain name management. However, most domain name registrars can assist you with an A record, in which case you would not need to use a third party service like ZoneEdit.

These are general instructions on how to configure your domain to point to Yola. If you require specific help with the interface of your domain name registrar, please contact them for support.

Here is how to configure your domain:

1. Log in to your chosen domain registrar (eg.,
2. Go to the DNS Management page.
3. Set up an A Record.
4. The IP address of your record must point to: ""

If you would like your domain to work correctly with the "www" prefix you need to make sure that your DNS settings are configured correctly to support the "www" prefix. For this you need to set up two A-records; one with the hostname "@" and one with the hostname "www". Both should point to our IP address: If you require assistance with this, please contact your domain registrar.

Please note that it can take up to 48 hours (although usually less) for these changes to take effect and you need to contact your domain registrar if you need help in that regard. Feel free to forward any instructions you receive from them to us so that we can advise you further.

Once you have configured your DNS settings, follow these steps:

1. Click the yellow "Publish My Site" button in Yola.
2. Click on "Use my Domain" at the bottom of the screen.
3. Click on "I have done this" and fill in your domain name.
4. Follow the prompts to publish your site.

If your site is already published, click the drop down arrow next to the "Update my Site" button, and then select "Publishing Settings" and you will see an option to add a domain you already own.

You will then have published your site to your domain and it will be live on the internet.