We're lucky to be using Yola.

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  • Updated 9 years ago
Recently I have observed some problems with page creation. Strange link phenomena, slow loads, various irksome things.

These appeared after a recent upgrade true but I'm not convinced it's the only factor as coincidentally my FireFox did an auto update at about the same time. I get frustrated like many. I report the observations which initially alerts the possibility of a systematic problem, I also get advice on fixes with various degrees of success.

One thing that will happen here is that there will be an answer. it may not be staying with my preferred browser. I may have to change a familiar and time proven snippet of code. It may well be that I will have to do things a little differently. I will have to learn something new. In the end I will have an answer. I have to adapt.

I doubt if such collaboration in working solutions happens anywhere else but I'm also sure that similar problems are observed on all other website making platforms.
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Peter

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Posted 9 years ago

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Shaq

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Hi peter...

Hi peter, FF has had a problem with the latest update. i am not sure when the update will be applied... I have a program on my computer that fix's these things. But i won't upload it yet. If you want i can email to you
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Monique, VP of Customer Support

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Thanks Peter. You make some great points and I would just like to reinforce what you say here.

We always appreciate it when customers work with us to resolve issues. Some of them can be really tricky to pin point and more often than not it is your thorough reporting that leads us to the cause. Often the resolution is not as quick as any of us would like because the bug needs to be replicated, reported, fixed, tested and finally deployed to the live version of the site builder. If there is a problem with one of these steps there can be delays.

Mentioning anything that could be relevant - like a recent browser update or any other change in your environment is always helpful, as is a detailed description of the problem, and any related error messages. Last action performed in the site builder before the problem occurred, or anything else you can think of. And of course we always need your URL, details of the page where the problem is occurring if relevant, and your browser and operating system details.

This information is often difficult to come by and many people first need to let us know how they feel about the problem they are experiencing. Expressing these feelings is legitimate and most welcome. We really care about the quality of your experience when using Yola, But in the process don't forget to include any useful factual information that might help us to help you!
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Peter

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Hi Monique,

Thanks for giving us a procedure to follow in such cases. Thing is few will remember the details off the top. :(

I wonder if we could have access to a checklist or proforma to complete for issues like this?

We probably won't find it within threads or this forum
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Monique, VP of Customer Support

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Good point. Most times we just get in there and ask for the information we need, but it would be a very useful feature to help people give the right information the first time round to save frustration for everyone. I am not sure how it would be implemented in Get Satisfaction. Maybe when reporting a problem there could be a form that gets filled in that could be customized by the Company. I am just brain storming here and would have to run any ideas by them of course.