What is this money you have taken?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hello my name is HannahThomas and hou have taken 12.95 on 7th September anc 17.95 on 21st September I did not authorise this can you please advise what this is? I have contacted my bank to block any further charges to you.
Photo of Hannah Thomas

Hannah Thomas

  • 2 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Hannah,

We are a domain registration and website hosting company so the fees would correlate to those services, however I was unable to locate an account for you using the email address associated with this forum nor are we able to handle account management concerns via our forum for your security. If you are aware of an account with us, please email support@yola.com from the email address associated with that account and we will be glad to assist you. If you are not aware of an account, you can contact us at the same address and provide any reference numbers associated with the payments so we can investigate further.
Photo of Hannah Thomas

Hannah Thomas

  • 2 Posts
  • 1 Reply Like
I am in contact with the lloyds fraud team