What are you charging me for?

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I do not have an account with you other than my e-mail. Why are you asking for an update on my credit card? My e-mail is not that old and I have a free website. What do you want to charge me for????
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Barbara Versluis

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Posted 6 years ago

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Francois, Employee

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Hi Barbara Versluis,

I have referred your request to our Payments Team, you will hear from them within 48 hours.
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Hi Barbara,

Could you let me know where you are seeing this message to update your credit card? If you are seeing it within your Yola account, please let us know on which page you are seeing the message. Alternatively you could take a screen shot and send it support@yola.com.

To take a screenshot on a Windows computer, press shift and the printscreen button together. The picture will be saved to your computer clipboard. After you press printscreen, open a program like Microsoft Paint, right click and paste. This should paste the screenshot and you should then be able to save it as a .jpeg file and attach it to an email.

For more information on how to take a screenshot, please see this link: search results.

Thank you for working through this with us.