What could this problem be????

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  • Updated 7 years ago
I am not sure if this is the problem from last month. I have been trying to load my website thru Google. It shows some "cached" but my website it not loading. I don't know how to check the IP address. I used "Synthasite"-"Yola" b/c it is user and "idiot" friendly. Please help!! Business is WAY DOWN!!
Photo of Patti Knowles

Patti Knowles

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  • frustrated and confused website illitierate

Posted 7 years ago

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Photo of Nazlie


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Hi there Patti

I am really sorry to hear that your website is offline. I see that your site creativesos.com is still pointed to our old IP Address. To get your website up and running again, you will have to log in to your account with your domain registrar and change the A Records.

We have a detailed online tutorial to take you through the steps to help you change these details: Publish to a domain you already own.

If you would like us to help you do it, please email us on support@yola.com and we can assist you further.

I hope this helps!

Thank you