What do I do if I can't upload a file?

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  • Problem
  • Updated 7 years ago
  • Solved
For some reason my yola page won't let me upload a specific file. It's a regular old doc file, but every time I select it I get an offer for yola silver. I click "no thanks" and then it basically cancels the upload. I try again and the same thing happens.

I haven't had a problem with anything else, so I'm baffled. I cleared my cache. I tried in Safari instead of Firefox. no luck.

Help?
Kristin
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Kristin

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  • frustrated

Posted 7 years ago

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Gop

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Kristin are you able to upload an image file for example?

If you can't then I would wait a while and see if this comes back online. if you can then this suggests another issue. Try uploading another doc file. If this is successful then it suggests an issue with the doc file itself. If it can't then this looks like a system problem.
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diane

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Hi, Kristin,

Can you please check the size of the file? If it is over 5MB, it will not be able to be uploaded without Yola Silver.
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Kristin

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Thanks for the reply. The file is over 5MB... I'll change that.

Thx,
Kristin