What is the uptime rate on Yola?

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  • Updated 9 years ago
What is the uptime rate for Yola's hosting?
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Posted 9 years ago

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Photo of Jonathan Hitchcock

Jonathan Hitchcock

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Official Response
Hi Emma,

We have fairly strict service level agreements with our providers that ensure, for example, excellent network and hardware availability. While we'd like to be able to give you numbers to indicate how much uptime we can guarantee, we're a bit wary of making a promise we might not be able to keep.

That said, the prime focus of our concern at Yola is you, the customer, and if/when one of our hosting servers does go down, we are all as awake and attentive as we can be, as soon as we can be (often at three in the morning). We strive to be as responsive and transparent as we can, and I think that our past record and the reputation we have with the rest of our users speaks more for us than any guarantees we could try to give.

In addition, of course, we are always working behind the scenes to make our systems more reliable and failsafe - one day, maybe we will be able to make a 100% uptime promise, and really mean it!