What wrong with my disqus comment tool?

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  • Updated 5 years ago
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How to use disqus comment tool? I want to show top commenters and popular topic but it does't show the exact data. its look ok but teh data is not ok my web http://westernfood.yolasite.com. Please somebody help me :(
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Michael

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Posted 9 years ago

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jeremy, Employee

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Hello there Michael,
It seems your comment tool is working correctly. You can sort your comments on a particular post by popularity and when they were posted. Are they not doing this for you?

How exactly are you wanting to sort your comments?
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Michael

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Dear jeremy
On the right side you can see popular thread. its always show that post title. I think i have many title with more than 1 comments but its always show title with 1 comment. You can also see top commenters. it always show commenter with 1 post but i think i have commenter with more than 10 post. Can you tell me why?
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Sanja

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Hello Michael

I took a look at your site and it appears to working properly. I've attached a screenshot of your popular threads and there is more than 1 comments recorded.

Do you see something different?

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Michael

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Dear Sanja,
as you can see, Mi Bandung Muar thread only have 1 comment but on http://westernfood.yolasite.com/index... shows that i have 5 comments. So why this don't apear on popular threads?
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Sanja

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Hello Michael

When I go to your Mi Bandung Muar thread, it shows that there is only 1 comment. When I click on the link you have provided, I see that the information also shows 1 comment for that thread in your Popular threads.

Perhaps you can share a screenshot of what you see?
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Michael

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It shows that i have 5 comments on the link that i have provided. so this thread must be more popular than Mi Bandung Muar thread.
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Sanja

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Hi Michael

Thanks for that screenshot. That was very helpful! Unfortunately, I am not able to offer you any suggestions as I'm not sure why this is happening. Disqus is a 3rd party application - something that we do not have control over. I suggest contacting Disqus as they would probably know why this is occurring. Here's the link to their help page: http://help.disqus.com/home

If you do hear back from them, it would be nice if you could share with us why this is happening as this may be an issue that someone else is facing.

Good luck!