Whats going on-charging for nothing

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  • Updated 6 years ago
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Dear,

I bought a domain last year but I didnt use it.
Actually I even forgot on it and on fact that I pay 9.95USD on month for nothing.

When I realized it I had to wait to expire 12month subscription. Ok, I paid about 120usd for nothing, dummy.

I didnt renewal the domain and I ve received a mail regarding that.
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Your Custom Domain has expired.
Your website is down.

Hello Kristijan,

Your unique custom domain name(s) have expired:
Domain name Expiration Renewal Price
lovran-oprema.com 2013-04-12 $11.95 USD

Your Custom Domain(s) have expired and your grace period has ended. Your website is now offline and your customers cannot find you. Since we could not hold your domain name for you any longer your domain name could be purchased by anyone. To get your site back online you will need buy your domain.
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But for God sake, I just checked my card transactions...Yola is still charging me 9.95usd each month.
Can anyone explain me how is that possible and what am I paying if I dont have neither domain neither site on yola.com????
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Kristijan Vasilic

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Kristijan,

We will be happy to assist you with this but we will need to know the domain you are referring to. Please submit a request to support here and be sure to include your domain and account details so we can assist you.