When I try to access editing my websites it says Internal Server Error. Then accessing my actual websites it says Websites not available. Please let me know what I can do and what will be down and how long it will take.
I am sorry to hear that you are seeing an error when you try to edit your site or access it online. However, we are not aware of any general technical problems at this time. We therefore need to investigate whether this is specific to your account or your local environment. I was unable to locate your account with the information provided. Kindly post the URL of your site or send an email to firstname.lastname@example.org so that we can investigate this further.
Thank you for this information. Someone will be in contact with you via email to explain the issue with your account.
Thank you I got the email and just responded. I now await their response.