When I click on a text widget all its contents is deleted

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  • Problem
  • Updated 11 years ago
I create a page and then insert a text widget and edit the contents. When I log out, and then log back in, and open the page --> it displays the text widget with its contents. The moment that I click on the text widget it seems to delete the text widget with all its contents and it replaces it with a blank text widget.

Is this problem unique to me? I cannot find any thing remotely compared to it elsewhere on this forum.
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Gadfly

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  • frustrated

Posted 12 years ago

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Brent, Official Rep

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Hi Gadfly,

I'm sorry to hear that you are having this problem. I too am interested to hear if anyone else is experiencing this.

I'm busy debugging the problem and any additional info will help me.
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Monique, VP of Customer Support

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Official Response
Yes, has anyone else out there experienced this? So far Gadfly is the only person to report it as far as I know, but if anyone else comes across it, please mention it here or e-mail support@synthasite.com with a description of the problem.
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Gadfly

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The interesting thing is that I cannot replicate this problem just anywhere.

I use Ubuntu Gutsy and Firefox

I have tried on another Windows XP computer (running Firefox) on the network and I don't lose my content there.

(Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.6) Gecko/20071008 Ubuntu/7.10 (gutsy) Firefox/2.0.0.6)

I just installed Opera (Opera/9.25 (X11; Linux i686; U; en)) on this same computer, and I do not get the bug when I use Opera. I am immediately allowed to edit the text widget and I don't lose any content.

And then when I log out, return to Firefox, and log in again, the text widget is deleted (or the content is lost) as soon as I click on it.

My hunch is that it is a problem specifically related to very particular browser version(s).
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Monique, VP of Customer Support

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Thanks for the additional info, Gadfly. I have also only experienced this bug in Firefox and in very specific environments, so that is worth taking into account.
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Monique, VP of Customer Support

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Official Response
OK guys, while Brent is applying his mind to debugging this problem, here is a workaround. It is a bit of a tedious one, but at least it allows you to safely edit your text boxes:
When you come into the the site builder, drop a new text widget and add some random text. You can then go in and safely edit the other widgets without your text vanishing. (Don't forget to delete the "nonsense" text box before you republish!)
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Joy

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I hope this problem has been sorted out now, as it is very trying. It seems OK now, but once or twice today text I've had on a page for a long time disappeared when I clicked in the text widget and the deletion cannot be reversed.
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Monique, VP of Customer Support

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Official Response
Hi joyousjam

We are still working on this particular bug. It is VERY trying for our users, and we are trying our best to exterminate it!!

Meanwhile, please note that dropping a new text widget and adding random text (to be deleted later) prevents you from losing text in your other widgets.

Thank you so much for your patience and for the very valuable feedback you are providing. We hope to have things working smoothly soon.

Monique
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Wayne Koorts

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Hi guys,

I can replicate this problem with Firefox 2.0.0.12 on Windows XP. The problem does not occur on IE 7.

This isn't just when I log out though as the first user described. It's every time the page is closed and re-opened.

I'll do some other playing around to see if I can find out anything else.

Regards,
Wayne
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Wayne Koorts

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Hi joyousjam,

I found on my system that if the text gets deleted that if you reload the page immediately without saving (just close, and re-open) then the text re-appears. Hopefully this works the same for you and might at least help you to avoid information getting permanently deleted until the problem is solved.

Once you have re-loaded the page you can then use the adding another text widget workaround.

Regards,
Wayne
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Monique, VP of Customer Support

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Official Response
Hi Wayne

Thanks a million. You are right that it is specific to Firefox (does not occur in IE or any other browser that we are aware of), but the user who reported it here is using an Ubuntu box, so it is not specific to Windows.

I was unable to replicate the problem on my work machine with OSX and Firefox, but I was getting it consistently on my PC at home. So I brought my box in this morning and showed it to the team. At least now they have seen the bug themselves but are still puzzling over what is causing it.

Please let us know what you find, as your added expertise on this would certainly be useful.

Monique
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Wayne Koorts

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Hi all,

Mine seems to be working today, both on new sites and on the one that I was testing with yesterday. I can't seem to break it today.

Regards,
Wayne
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Wayne Koorts

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Hi all,

Mine seems to be working today, both on new sites and on the one that I was testing with yesterday. I can't seem to break it today.

Regards,
Wayne
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Joy

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adding to a message I sent a few minutes ago - the deletion of text happened when I was using Flock, at present my favorite browser which is Firefox based I believe, but it does not seem to happen when I use IE, mostly my least favorite browser; at least I can continue to work on my site, but I hope I will be able to get back to Flock!
joyousjam
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Monique, VP of Customer Support

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Indeed, IE seems to be safe from this particular bug. Doubly embarrassing to us, as SynthaSite recommends Firefox "for the best user experience!" Anyway, I assure you that we are going to give this issue some serious attention once again.
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Guido Graphics

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I have learned to work around this... I find that if I'm editing a text widget, then go to a second text widget and try to edit it, this is when it erases the text.

If you click out side the first text widget after editing, before clicking inside another, it will not erase the text. Also I never click the edit button in the top left corner, just click inside the widget to begin editing.

As a safety net, I have gotten in the habit of saving after each edit. That way if I forget to click outside the widget after editing and loose some text, I can always go up top and click a different page tab... It will bring up a message box that tells you there is unsaved changes, do you want to save... click NO and the you can go back to the page you were on and it will be like it was before the text got erased. (serves as a "revert" function to the last saved version)
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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Guido

Rightio and couldn't say it any better myself
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Guido Graphics

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Sup. bra? Coming from you, that's quite a complement. You are very well versed and as we have all seen from some of my past posts, sometimes I am misunderstood :)
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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Guido check your email...