when i try to add any picture it says authentication failed, it will not let me upload any pictures, why is it doing this?

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  • Updated 6 years ago
Photo of Nicole Kirkham

Nicole Kirkham

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Posted 6 years ago

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Photo of Crystal

Crystal, Champion

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Hello Nicole, Have to tried exiting Yola, relogging in and then try uploading the pictures again?
Photo of Sanja

Sanja, Official Rep

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Hello Nicole,

We have received various complaints of this same issue. The problem is we don't know why it is happening as we are unable to replicate this. Could you please, in addition to Crystal's suggestions, try the following:

1. Try using a different browser.
2. Clear the cache in your browser.
3. Try turning off your security settings.
4. Try updating your Flash and Java.

We look forward to hearing how this goes.