When I try to create a new site, I get a blank page that says "Yola Loading"

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  • Updated 7 years ago
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When I try to create a new site, I get a blank page that says "Yola Loading" but in the bottom left corner of my screen it says "Done with errors" and never loads. I am needing to do some work but am stuck! Please help!
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Tina Dickinson

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  • frustrated

Posted 9 years ago

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Emmy

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Hello Tina,

I'm sorry to hear you are having this problem. Could you do the following for me, please?

* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: Clear your browser's cache.
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
* Check that your browser is set to enable Javascript. This link has more info on how to check: Enable Javascript.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest Firefox as this browsers seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.
* Try loading the site on a different computer or network if possible.

If none of these suggestions solves your problem, please let me know.

Kind Regards,
Emmy
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Tina Dickinson

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Thanks, Firefox works fine and it opens the site, I;m guessing it just doesn't like IE.
Thanks
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Emmy

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Hi Tina! That is great news, thanks for letting us know.

Kind Regards,
Emmy
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Toy Danger Rashard

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it's a shame why have people go on the site if their are damn problems with bthe site its stupid
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Sanja, Official Rep

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Hello Toy Danger Rashard,

I'm not clear if you're experiencing some troubles with a site you made with Yola? If so, please can you let us know what the issues are? We would like to try to get this resolved.