when my site will online after i bought it.

  • 2
  • Question
  • Updated 7 years ago
  • Answered
i bought my name and you say 3 days it will be there and its not...!!!!!!!! wy and how long do i have to wait???
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yusefnjm

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Posted 7 years ago

  • 2
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Brianna

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Hello,

Thanks for your message! If your payment has successfully gone through, you should have no difficulties publishing your site to your purchased domain. Would you mind sharing your domain with us? I will gladly take a peek at your domain information.

Kind Regards,
Brianna
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yusefnjm

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thank you so much,
my site is www.icustomize.fr i took it of and put my free one on so i use it.
if you need anything from me tell me i do it, and can also check if my payment is ok or i do something else.
thank you again
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Brianna

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Thanks for sharing your URL. I have referred your request to our Payments Department so they can look further into your domain purchase. We appreciate your patience as they look into this with you. They will respond to your email that I have escalated to them within 24 hours. I am confident we will get this straightened out promptly.
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yusefnjm

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thank you again and i will be waiting till tomorrow same time.
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yusefnjm

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hey there, its almost 24 hours since i asked my question and you said in 24 hours i will get an answer, my site is still not there and i really again need it or at least know whats the problem is it from me and my payment or is it from your end.
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yusefnjm

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ok i understand that it takes more time for a .fr so excuse my impatience.
thank you, and i hope it will be there at least before this weekend.
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Marije, Official Rep

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Hello yusefnjm - I understand your frustration. The country-specific domain names are trickier to register - they sometimes require a lot more information or work.

However, it's no excuse that you haven't received a response yet (we should have at least updated you to let you know that we're working on it). I'll follow up and try to find out what is going on.
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yusefnjm

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ok, and yeh really at least keep me updated on whats happening so i can know what to tell people that want to see my work.
i hope it will be faster now.
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Jackie

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Hi Yusefnjm,

I am sorry that this has caused you frustration. I responded to your emails yesterday, and as advised it takes 3 business days to register a .fr domain with the French registry. This means that the weekend is not included as 2 days of the registration process. Unfortunately this is beyond our control, but I am keeping my eye on the your domain registration to ensure that there are no more delays.

As soon as I have an update I will respond to your email. Apologies for any inconvenience this has caused you.

Regards,
Jackie
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yusefnjm

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ok, so i expect it to be there this week..?? before the weekend.? and another question is that i bought the name so no one can take it but i went to a place called bigdaddy and i saw that the name is still available, so is this normal until my registration or what....
thanks
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Jackie

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Hi yusefnjm,

The domain is still being processed by the French registry. It should be completed within the next few days (hopefully sooner), and we are waiting for the French registry to register and return the domain.

Once they have done this, your domain will not come up in availability checks.

I'm very sorry for the delay and the inconvenience it is caused, but unfortunately it is beyond our control at the moment.

As soon as I have an update I will let you know.

Kind regards,
Jackie
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yusefnjm

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ok i will keep thanking you also for your will done job, but im a bit scared that someone take it faster than me ;) hehe...
i hope with you that it will be in these few days. because i also want to make sure that the payment was good, you know i keep thinkung that i may misssed a number or a letter or a name ... if you can assure that at least ill be happy and more patient...
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Jackie

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Hi Yusefnjm,

I'm pleased to let you know that we have just received confirmation that your domain has been registered and completed.

Please note that it may take up to 24 hours for your site to be visible (but usually a lot less) as the DNS is propagating.

If you still can't see it after this time, please let me know.

Thanks for your patience and understanding throughout this registration process!

Kind regards,
Jackie
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yusefnjm

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thank you so much my site is online, i hope you can even take a look at it.
thanks