If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
In looking up your account I see you signed up via the Get British Business Online (GBBO) program. Under that program you do receive a 2 year domain registration and a one year hosting package. It is your hosting package that needs to be renewed after one year. You can review this on the GBBO FAQ page.