WHEN WILL WE BE ABLE TO ACCESS OUR SITES, SO WE CAN GET SOME WORK DONE ??

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  • Question
  • Updated 8 years ago
48 hours and I still can not load my sites on Yola !!!!!!!!! It reads can not load site try again and again and again !!!!!!!
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kinseydallas

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  • NOT A HAPPY CAMPER

Posted 8 years ago

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Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

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Hello, 

Our logins have been restored since yesterday so the issue you are experiencing is seperate and I can confirm I was able to access your Sitebuilder successfully and view your roofing related websites.

To help us find out what the problem may be, could you please try the following for me?


  • Make sure you are logging in from www.yola.com.

  • Are you accessing Yola from behind a Firewall? If you are accessing Yola from a company, academic institution or a public library, for example this may be the case.  If you are unsure, check with your system administrator.

  • Check to see if you are having problems with your network or Internet service provider.

  • Clear your browser's cache. This link has more information: Clear your browser's cache.

  • Check that you are using an updated version of Flash - click on this link.

  • Check your privacy settings in your browser. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

  • Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.

  • Make sure you are using an updated version of your browser.

  • Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).

  • Try loading the site on a different computer or network if possible.


The last two points are particularly important.  Please make every effort to try them as this will really help us speed up the troubleshooting process.

For more information on why your site might not load in the Sitebuilder and what to do about it, see this tutorial. If none of these suggestions solves the problem, please let me know.