Where are my Synthasite Web Sites? 27th March 09

  • 2
  • Question
  • Updated 9 years ago
  • Answered
Just logged in using my usual SynthatSite email address and password. Been taken to some site I know nothing about! I have four sites, two I have been updating on a daily basis but the link to 'Your Other Sites' does not work, in addition from somewhere a username I don't think I have use for ages has appeared from somewhere?? No ideas what gone wrong but was all OK prior to yola
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Joe

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  • confused

Posted 9 years ago

  • 2
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Sanja, Official Rep

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Have you tried to emptying your cache in your browser? Also try logging out of your site and then log back in and see if this helps at all.
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UK Duke, Champion

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try and go straight to Yola and enter your log in details here http://yola.com
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Ruth

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Hi Joe,

If neither of these suggestions helps you to locate your sites, could you please email us at support@yola.com and let us know what email address you used for your sites, the name of your sites and the name (first and last) that you used when you signed up.

I'm sure that we can help you sort this out.
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ken

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had the same issue , cleared my cashe and it was all good ...
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Ruth

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Glad to hear that solved your problem, Ken.
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Joe

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Thanks to all, back on track once again, cashe problem
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Emmy

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Wonderful Joe! Glad to know you are back on track!
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Sandra Nordgren

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I too can't get into my website now.
What has happened. THis is very distressing.
SandraNord@aol.com
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Sandra Nordgren

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I also cannot access my account or website.
I was able to do updates last week, but now that yola has taken over,
I can't get in.
This is very distressing;
NewWorksOfMerit@aol.com
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Sandra Nordgren

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I was able to get into my site by refreshing my browser and going straight to yola.com! Thanks for the excellent feedback regarding this question. NewWorksOfMerit@aol.com
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Kershnee

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I'm glad this worked and that you are now able to access your site. Let me know if you have any other queries.
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Kershnee

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Hi Sandra,

I'm sorry you are experiencing this issue. Can you please tell me what happens when you try to access your account? Any error messages?

I am sure we can get this sorted out for you really soon.
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Jason

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I also need help with my site. Nothing is showing up and I have cleared cache. THis start since yola took over
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UK Duke, Champion

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Jason - add a bit more info so the staff can work out what is the problem
1. what browser are you using?
2. what happens when you go to sign in?
3. are you getting any error messages?
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Jason

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I went to work on my site and it say my sites but my site is a genric site- Click on my site to load and it just keeps loading and errors have appear. I have types in my site and went to it and lots of things are missing- Was fully working as of Wednesday went i changes thing on the site- interent explorer
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Kershnee

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Jason - can you please email support@yola.com. I am sure we can get this sorted out for you really quickly.
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UK Duke, Champion

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you could try and use firefox - do you have firefox on your computer?