where does customer fill out shipping info

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  • Updated 8 years ago
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my check out only has billing info form. How do I know where customer wants me to ship to?
Photo of geri restivo

geri restivo

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Posted 8 years ago

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Photo of Gop


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Hi Geri,

Is this using the Yola Online Store?

If so then the likely answer is to do with the product weight. Each product must have the shipping weight added to the product. This weight is used to differentiate between physical products and digital or electronic products and is used as a cue for the store to offer the shipping address for the purchaser.

The weight must be added irrespective of the fact that you may be offering free shipping.