Where has my domain gone??

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  • Question
  • Updated 6 years ago
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I registered a domain through yola when I originally started working on my website, it now says I have no domains and my domain name is unavailable, however I have received confirmation that I have the domain registered with you. Totally confused. Please can you assist? Thanks
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sarah winn

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  • confused

Posted 7 years ago

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Laura Thomas, Social Media Coordinator

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Hi Sarah, 

Is fitsistapersonaltraining.co.uk the domain you registered? If so, it is associated with a deleted account. It appears you registered two accounts under the same email address and deleted the account with the domain registration. I can restore access to your deleted account and then you will need to recreate your website within the account where your domain is registered. If you wish to do this, I will need to change the email address or delete your current account. Please advise how you would like to proceed.

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sarah winn

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Hi Laura,
Thanks for getting back to me so quickly!. Yes, fitsistapersonaltraining.co.uk is the domain I registered and would like this to be the only domain that is activated please. I'm not sure what the current account I have is so this can be deleted. If you could register this to my email swinn@swinn.karoo.co.uk I would be very grateful. Apologies for my lack of knowledge - I am a complete novice at this kind of thing but I'm sure I will get there in the end!
I would be grateful if could you let me know when I am able to re commence with my site.
Many thanks for your assistance,
Sarah Winn
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Laura Thomas, Social Media Coordinator

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Hi Sarah,

I deleted your second account and restored the account associated with fitsistapersonaltraining.co.uk so you will now be able to use that domain with the new site that you create. Please let me know if you need any further assistance with this!
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sarah winn

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Thank you very much - that's great. I will now try again!.........
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elton evans

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Hi, not sure if you can help or whether there is a cost however, i built a website back in 2010 with GBBO and today have deleted the site. I now have a new site through moonfruit and have paid moonfruit to transfer this domain name from the the old GBBO site which I have now deleted. I cannot seem to find my domain name and have not notified anyone of my transfer as advised by moonfuit. My domain is www.inhabitdesignstudio.co.uk. can you help with this?

kind regards

e evans
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Laura Thomas, Social Media Coordinator

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Hi Elton,

Our partnership with Google to bring you the GBBO program went live in May 2011. As you joined GBBO before this date, your site building and hosting is provided through Google Sites and your domain is managed through Register.com.

To access your domain you will need to log in at https://gbbo.myportalexpress.com. For further assistance please review the Google Sites FAQ or visit the Google Sites Help Center.
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Nyoka

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Hi,
I signed up for a free domain name with yola last year, www.nyokapythons.ca

How do I access the domain Name server changes? Apparently, when I log into Yola, the domain does not even exist... Please help!

Following is the info on the domain:

Domain name: nyokapythons.ca
Domain status: registered
Creation date: 2011/08/15
Expiry date: 2012/08/15
Updated date: 2011/08/17

Registrar:
Name: Tucows.com Co.
Number: 156

Name servers:
ns23.urlnameserver.com
ns24.urlnameserver.com
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Stefan, Official Rep

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Hi Nyoka

I wasn't able to find your domain http://www.nyokapythons.ca/ in our system, so I couldn't find your Yola account either. When I navigate to the URL, it says "This account has been suspended".

In order to check your Yola account, could you please provide your login e-mail address here (no passwords)?
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Stefan, Official Rep

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Hi Nyoka

Sorry, our system played a trick on me, and now I found your Yola account. We will check and answer your question soon. Thank you for your patience.
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Stefan, Official Rep

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Hi Nyoka

When I go to "Domains" in your My Yola, I can see your domain listed. To change the name servers, please see our tutorial Changing the name servers. If you should experience any problem with that, please tell us the exact step where there is a problem, and if you get an error message.
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Nyoka

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the same thing is happening again. I dont have my domain showing- i need to change the name servers; attached a screenshot
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Laura Thomas, Social Media Coordinator

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Hi Nyoka,

I was not able to reproduce the 404 error you are seeing. Can you please try accessing your advanced settings from an alternate browser or clear your cache and restart your current browser?

Your name servers are currently set to ns23.urlnameserver.com 64.37.56.82. Is this where you want them pointing?
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Nyoka

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I have done all of that, refreshed my browsers... its still not working.

Can you please update my name servers to:
ns01.000webhost.com and ns02.000webhost.com
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Gop

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What IP address are those 2 servers Nyoka?
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Nyoka

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ns01.000webhost.com 208.43.152.32
ns02.000webhost.com 64.120.10.10
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Stefan, Official Rep

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Hello Nyoka

I have updated your name servers for you:



Please note: It can take up to 48 hours for this change to fully propagate across the internet. Let us know if you should need further assistance.