Trouble logging into Yola Mail

  • 20
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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AGAIN my inbox is not accessible, another day lost of work, I work from home and this cannot keep happening.
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Angela Mary Butler

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Posted 7 years ago

  • 20
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Laura Thomas, Social Media Coordinator

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Official Response
In testing and troubleshooting this problem we believe that it's possible there are two separate issues. Some of you may find that switching to Safari or Internet Explorer will allow you to use your Yola Mail. If you see a message that says "Yola Mail is not currently configured for your domain, because you are accessing your email using another mail provider", please click on the button that says "Switch back to Yola". Then, you can finish setting up your email.

Rest assured this is a temporary solution as our engineers continue to debug the root of the problem.
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Laura Thomas, Social Media Coordinator

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Official Response
I just wanted to update you and let you know that our engineers are still working to debug the Yola Mail issues you are experiencing.

I also want to be sure that those of you with email already set up know, you can access your email via direct link: http://mail.YOURDOMAIN.com/mail

Again, we're sorry for the frustration and inconvenience you're experiencing as we work towards a solution.
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Deon, Official Rep

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Official Response
Hi everyone.

I just want to let you know what is happening with the current Yola Mail issue. Although it doesn't look like it, we have been busy with this bug for the past few weeks. We are experiencing some problems with a call to our upstream mail provider to validate that the domain is currently configured correctly. If this call fails, MyYola thinks that the user did not buy Yola Mail and shows the screen for buying new mail credits. We are going to implement a fix to show you that there is an error with our call to the upstream provider, instead of showing you the screen to buy new mail credits.

The rest of the problem is what we have been working on. The changes we already made to the code, is to log some problems and give better error descriptions in our back-end application. This made it possible for us to pinpoint where and when this bug actually triggers. We each new change we make, we need to deploy this fix and wait for it to trigger again, so we can find some more information. I think that we are very close to a solution and at any time when you have a problem, we can try to resolve it for you until this bug is completely sorted.