Where is my root folder?

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  • Updated 3 years ago
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My question is actually about a link to a Google website which advised me to upload a file and a file name that they created through my website's root folder. That is for verification purposes so that they can check my site. Where exactly is my root folder to which I should upload the file? thanks. Melody
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Melody Aguiba

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Posted 6 years ago

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KanThaiDecor

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You do not have access to that....Can you tell us what you are trying to do?
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Ashley Tyler

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im trying to put my sites logo as a tiny icon in the address bar and i need access to my root folder to check it. is there any way i can do this?
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jeremy, Employee

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Hi there Melody,

Which one of Google's services are you trying to add to your website?

If you are needing to add a file to your site you can add it to your file manager... but I am not sure if this is what you are wanting to do.

Would you be able to give us a bit more detail as to what it is that you are trying to add to your site?
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Maggie

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I am trying to do the same thing as Norton (symantic) requires a code inserted into the "auth file" for verification so that they can rate my site
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Laura Thomas, Social Media Coordinator

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Hi Maggie,

Unfortunately it is not possible to upload a file to the root directory of your site and Norton requires you to do this in order to verify ownership.

However, it does seem like they offer an alternative that will work with Yola. See this post from their Community: Help with Norton Safe Verification.

From this post it seems that you need to send them a support request explaining that you are unable to upload a file to your root directory, and that you need to use the metatag verification method instead.

They then suggest adding it as a keyword metatag. You can do this via the Properties sidebar in the Yola Sitebuilder by pasting it in the designated "keyword" box.

I am sorry we don't have a simpler solution, but I hope this helps you achieve the desired result.
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George Werner

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To get Google and other searches to find my website I got a sitemap file. I need to put this sitemap file into the domain root folder of my site (http://thomasdaleclassof196150yearreu....

What is the procedure?
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Sanja, Official Rep

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Hello George,

You don't have access to the root folder. Yola actually creates a .xml sitemap for you automatically. You can find the instructions for how to submit this to Google in this tutorial: Google Webmaster Tutorial.

The URL of your sitemap is http://yourdomain.com/sitemap.xml. (Replace "yourdomain.com" with your own domain name).

I hope that helps!
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Shawn

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I had a podcast registered with the iTunes store that was published in the root of my website at parkwoodbaptist.org. I switched to Yola and now I don't have access to that root folder. The iTunes instructions say that I have to insert a

http://newlocation.com/example.rss

tag in the channel of my xml file ... but that xml file is registered with iTunes in the root of my website. How can I redirect iTunes to my new podcast location if I don't have access to the root folder on Yola?
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Shawn

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The tag above should read:

<!--

<itunes:new-feed-url>http://newlocation.com/example.rss&lt...>

-->
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Gop

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Shawn,

If you no longer have your site with Itunes then you don't have access to a root folder on that site. It has probably gone from there.

Do you know if there is a copy stored anywhere else that you possibly have access to?
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Shawn

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My issue has nothing to do with gaining access to the old .xml file used to podcast. I have that stored locally. But the hosting provider was changed to Yola and now Yola will not give me access to the root and hence I can't post the podcast.xml file to the root. If I can't post the file to the root I can't notify iTunes that the podcast location has changed. I can't post the podcast.xml file to another location because iTunes isn't looking for it there ... and to get iTunes to look for it there I need to post podcast.xml to the root with an embedded tag to notify it of another location ... as per the iTunes.

It seems (from above) that Yola is recommending alternative solutions to requests for root access. I just thought I'd throw in my problem and see if they can recommend an alternative.

Please don't request that I setup a new iTunes podcast and leave the old one abandoned. That's not clean IT.
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Shawn

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Look at "Changing Your Feed URL" in the linked Apple podcast documentation.

http://www.apple.com/itunes/podcasts/...
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Gop

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I'm sorry Shawn but Yola can't help you with this one specifically as users simply don't have access to the root folder, which means from your explanation that you cannot advise iTS that you have changed the location of the podcast files.

If iTunes has an alternative to this system that doesn't require access to the root folder then there may be a chance.

You could try something on the outside chance that it will work. If you are subscribed to Yola Silver you may try and place the <!--<itunes:new-feed-url>--> in the header sitewide CSS space. That's the closest you can get to the root folder in the sitebuilder but it's still not the root folder. Yola built sites don't have a root folder per site so that's the reason.
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Ashley Tyler

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im rly annoyed that i cant access my root folder. i gots thangs to do and i cant do 'em without that dang folder... >_>
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Gop

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Yola sites in effect don't have a root folder. All the users sites share a common root so it doesn't allow conventional manipulation by a single owner.
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Stefan, Official Rep

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Hello Ashley

What is it that you are trying to do using the root folder? Maybe there is another way with Yola to achieve what you want to do.
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Ashley Tyler

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Well you know how when you log on to some websites, their logo will appear in the address bar as a small icon? Well apparently, to do that, you need to access your root folder. I already have my chosen image saved, so i can pull it up at any time, but i still need to figure out how to apply it. Can you help me?
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Stefan, Official Rep

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Hi Ashley

With Yola you won't need your root folder to add a Favicon. Please follow KanThaiDecor's suggestion below. ;-)
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Ashley Tyler

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Thank you! :)
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KanThaiDecor

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Log in to site builder for your site and click site in the upper left of the page and go to Site Settings....You will see Favicon in site properties...Click it and go from there

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Ashley Tyler

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Omg i feel so dumb now... Lol i so didnt think of that... Thank you so much! You guys are all a huge help. :)