If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
What page does a GOLD paying Yola customer go to, to get the 'instant' customer service point of contact? I am finding navigations in general not very user friendly and I have been with Yola for about 1 & 1/2 years now.. thank you
Customers with Gold subscriptions receive premier support by contacting Customer Support. Make sure that you use your registration email address as your contact address as this is cross referenced for the priority support. Telephone support is also available for you:
United States: 1-866-764-0701
United Kingdom: 0-800-098-8493
Ireland: 0-800 553-566
New Zealand: 0-800-995-055
South Africa: 0-800-981-425
All other countries: + 1-866-764-0701 (international call cost)
You will receive an instant acknowledgement and a guaranteed personal response within 24-48 hours but Yola aim to respond much quicker than this.
Gop has given you the correct information. The problem is that in order to know that you are a Gold user we need a way to recognize you on our support system and this is done by using your email address. I noticed the email you are posting under in this forum is not tied to your Yola account, which could be why you are having difficulty. Please let us know if you still have trouble getting through using the contact methods provided.