If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Hi - i called on Friday, 1/13, to report a problem with my website -- it's saying "domain has expired". i was told there is an internal issue, but no one has contacted me. please advise asap. thank you.
Thank you for bringing this to our attention. I have checked your domain settings, and I can see that you made a payment to renew your domain on the 6 Dec 2011. It appears that due to a technical issue the renewal was not processed, which is why your domain was showing as expired.
We have processed the renewal for you, and your site is back online. It may take a few hours for the renewal to propagate across the internet, but I can see your site already.
Please accept our apologies for any inconvenience this may have caused!