Where's the 'Award-winning' Service?

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  • Updated 4 years ago
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I'm very confused. Yola advertises 'award winning' support. Yola advertises a Live Chat facility. My membership is Silver, yet there is no Live Chat facility. Our business website is gone completely off line and our email has stopped working also without any explanation (despite my other websites and emails being fine). Membership is paid fully. Yola phone support is non-existent also. Just a message facility. So where's the 'award-winning' support? We're currently 'waiting' for Yola to do something about this or explain what's going on, while we are without services and losing business. It's profoundly disappointing that Yola doesn't have an appropriate support service but advertises itself as award-winning with phone service and Live Chat that doesn't exist. We continue to wait ...
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jpr1

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Posted 4 years ago

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Monique, VP of Customer Support

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Hi jpr1

I believe that you are currently on the phone to one of our support staff, Rodvan, who is assisting you with this issue.

LiveChat is generally available on week days during core US business hours. Chat is offline at the moment due to some unforeseen staffing issues, but we hope to be back up and running soon.

Regardless, we provide a variety of channels for you to contact us, and your case is receiving priority attention. I will follow up directly with Rodvan at the end of your call to ensure that the issue has been resolved.