Why is my chosen template style look totally white?

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  • Question
  • Updated 5 years ago
  • Answered
We are most sorry that you have this problem and would certainly like to correct it so that it stops affecting you and any other users!

Could you perhaps share a bit more information with me to help me understand the problem better?
1) What template are you using?
2) When you say "it is totally white" do you mean there is no header text or image? Or is it just the page between the header and the footer that is white?
3) Is any of the content that you have added missing from the display?
4)Is it totally white when you are editing or previewing or both?
5)What browser and operating system are you using
6) Is the problem intermittent or do you get it every time you login?

I know I have asked a lot of questions here, but the more information you could give us, the more likely it will be that we can replicate the bug and fix it.

Thank you so much for reporting this.

Best wishes
Photo of Angela2015


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Posted 5 years ago

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Photo of Stefan


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Hello Angela

Do you still need help with this issue? It hasn't become quite clear to me why you posted our e-mail answer to you on the forum. What I need to look into this issue for you is your login e-mail address or your published website URL. Thank you.