Why am I getting reminders to pay for site domain when I have done so already?

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I keep getting reminders to renew my domain but I have already paid for the renewal.
Please advise me of any changes.

Thanks!
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Yiannis

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  • confused

Posted 7 years ago

  • 1
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Jackie

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Hi Yiannis,

Thank you for notifying us. I have checked your account, and I can see that the renewal payment you made on the 29 Feb is still pending. This is why you are still receiving renewal reminders.

I have notified our engineers, and as soon as we have an update we will let you know.
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Jackie

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Hi Yiannis,

I am pleased to let you know that your payment has been credited to our account, and your Yola Silver subscription and domain have been renewed for an extra year.

If you require any further assistance please let us know.

Happy Friday!
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Yiannis

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Thank you for the instant response!

...But the reminder for the domain is still there...

Is anything else that I can do? ...Or I should ignore the message?

Please note that I have two domains...

Thanks again!
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Jackie

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Thanks for letting us know about the reminders. I can confirm your domain has been renewed and you shouldn't be seeing these reminders.

I have asked our engineers to delete them from your account, and you can ignore them until then.

Apologies for any confusion they may have caused!
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Yiannis

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OK. Thanks!