Why am I getting reminders to pay for site when I have done so already?

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I keep getting reminders to renew but I have already paid for the renewal,expiry date should now be 5th.August 2012,please advise me of any changes?
Photo of evbo.sales


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  • confused

Posted 7 years ago

  • 1
Photo of Brianna


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Would you mind sharing a bit more information with us? What are the renewal notifications for - A Yola package or a domain? Please share your domain with us which will allow us to access your account and look into this further!
Photo of jeremy

jeremy, Employee

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Hi there, 

If you are referring to your domain onlinebooks2read.com then it has been renewed. However your Yola Silver package has not been renewed.
Could you please check to see if the renewal emails are not about that.

Many thanks for working with us on this.
Photo of evbo.sales


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Thank you both,problem solved,I just need to find out how much extra I have to pay for staying 'Silver' so I can pay it. Please don't let it expire!
Photo of Justine


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Hi evbo.sales,

Please email support@yola.com, so we can assist you with your question. Thanks!